Sears Home Services
Sears Home Advantage
appointment lookup logoAppointment Lookup
Repair
Home Warranty
Tune-Up & Maintain
MembershipShop Parts
Resources
Repair
Home Warranty
Tune-Up & Maintain
MembershipShop Parts
Resource Center
Glossary
Help
Symptom Center
sears home advantageSears Home Advantage
appointment lookup logoAppointment Lookup
  1. Repair
  2. Symptom Center

Washer will not drain

Common reasons your washer will not drain

The most common reasons your washer won't drain are a broken motor, cracked drain hose or a jammed door lock assembly.

  • 68%

    68% of the time it's the
    Motor

  • 3%

    3% of the time it's the
    Drain Hose

  • 3%

    3% of the time it's the
    Door Lock Assembly

  • 26%

    26% of the time it's the
    Something else

Schedule your washer repair now!

We can help! Our service technicians have repaired over 25M washers. We can fix yours no matter where you bought it.

Call (646) 440-2692 or schedule online now.
Text (240) 616-1772 to schedule now.

Common washer repair parts you may need

Replacing one of these washer parts may fix your problem.

Motor Replacement

Signs of washer motor failure include abnormal noises like grinding or squealing. The spin basket may not rotate or agitate correctly, or it may fail to move at all. Additionally, you may notice laundry that's not properly rinsed or remains soaking wet after the spin cycle. A failed motor can also emit a burning odor, and there may be visible damage to the motor. In some cases, the washer may not complete its cycles, stop abruptly, or exhibit signs of overheating.


How to replace the motor in a washer

Drain Hose Replacement

If your washer drain hose is cracked, it may lead to leaks. Even a small crack can remain unnoticed until water starts pooling around the washer's base. The drain hose might also collapse, impeding efficient water drainage from the tub. This can cause water to accumulate inside the drum, resulting in longer washing cycles. If you suspect a cracked or damaged drain hose, it's advisable to have it replaced by a Sears Home Services professional.

Door Lock Assembly Replacement

A jammed washer door lock can make it difficult to open or close the door and may prevent proper latching, causing issues with starting or completing the cycle. If the lock is jammed, an error code indicating a door lock problem may appear, and you may hear unusual clicking noises. Additionally, the washer may fail to start at all, and the lock indicator light may not illuminate. A damaged door lock could also hinder proper drainage in the washer.

What to expect when you experience a washer will not drain issue

Solutions for addressing a will not drain problem

A problem where the washer will not drain typically requires replacing the motor, drain hose, or door lock assembly. However, a thorough diagnosis is key to fixing the issue, as there can be other potential causes. An accurate diagnosis is also essential for understanding the repair costs.

Follow these tips from Sears Home Services for a washer that will not drain

When a washer fails to drain, there can be several underlying reasons. To avoid replacing unneeded parts, we recommend scheduling washer repair with a Sears Home Services professional who can perform diagnostic tests to identify the root cause of the problem. Our technicians possess extensive experience in diagnosing various types of washer failures.

Things to be aware of with a washer will not drain diagnosis

Diagnosing washer failures without sufficient knowledge and training can pose challenges. Attempting to address the issue without proper diagnostic techniques often leads to guesswork-based part replacements. Today's washers utilize complex electronic components that are difficult to test, making DIY repairs challenging.

When water remains after a wash, your laundry ends up soggy and musty. Clogs or failing pumps usually stall the drain stage. Instead of manual emptying, opt for washer appliance repair. Thorough drainage ensures each load emerges ready for the next step.

What our customers say about us

With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

Thanks

Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.


Frank U, Coconut Creek, FL

Excellent service.

Pleasant person to work with. He explains things to you.


Jacklyn J, Bessemer, AL

Very Professional

Very professional, thoughtful and knowledgeable I would highly recommend him.


Marilyn W, Covington, LA

Repair Washer Resources

top load washer with dryer in laundry room
6 min readFeb. 11

If your washing machine making loud noises, we’ll help you discover the causes and simple solutions.

washer
10 min readFeb. 11

Explore the top reasons why your washing machine might be leaving clothes excessively wet, from issues with cycle selection to potential drainage problems.

How To Fix Your Washer When It Won’t Stop Filling With Water
5 min readFeb. 11

Dealing with a washing machine that won't stop filling with water can be a frustrating experience.

Laundry day just got a little brighter: Enjoying simple chores with a smile.
6 min readFeb. 11

Discover how to unclog your washer's drain hose with our step-by-step guide. Say goodbye to frustrating clogs with our expert tips!

Glossary Terms

Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

A washing machine pedestal is a platform that raises the washer off the ground, providing easier access to the appliances and often includes additional storage space such as drawers.

A washer tub is the interior part of a washing machine where clothes are placed for washing, typically made of stainless steel, plastic, or porcelain-coated metal, designed to hold water and withstand the agitation or spinning during the wash cycle.

Fabric softener is a laundry additive used to soften and freshen clothing, reduce static cling, and make fabrics feel smoother.

Common washer symptoms to look out for