Repair

Repair

Washer not working

Common reasons your washer not working

The most common reasons your washer is not working are a jammed door lock assembly, malfunctioning electronic control board or a defective timer.

73% of the time it's the
Door Lock Assembly

11% of the time it's the
Electronic Control Board

10% of the time it's the
Timer

6% of the time it's the
Something else

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Common washer repair parts you may need

Replacing one of these washer parts may fix your problem.

Door Lock Assembly Replacement

If a washer's door lock assembly becomes jammed, it can cause the washer to not work. You may have trouble opening or closing the door, or the door may not latch, causing difficulties starting or completing a wash cycle. The washer may show an error code indicating a problem with the door lock. The door lock may produce unusual clicking sounds or fail to engage, preventing the washer from starting. Furthermore, a malfunction may prevent the door lock indicator from showing. Users may also observe water remaining in the drum after the wash cycle, suggesting a potential problem with the door lock assembly hindering proper drainage.

How to replace the door lock assembly on a washer

Electronic Control Board Replacement

An electronic control board that malfunctions can result in the washer not working properly or not working at all. As the core controller of the washer, the board oversees essential functions including the water valve, drive motor, drain pump, and cycles. Should the electronic control board cease to function, the washer may not activate or indicate the cycle status. Moreover, it could fail to perform tasks such as filling, agitating, spinning, or draining. In certain instances, a shorted board may emit a burning odor.

How to replace the electronic control board in a washer

Timer Replacement

A faulty washer timer can disrupt the normal functioning of the washing machine in several ways. It may exhibit erratic behaviors such as stalling or failing to advance through the cycle stages, leading to the washer getting stuck at a specific point. Additionally, a faulty timer could prevent the washer from starting or stopping, or cause cycles to pause unexpectedly. You may also notice unusual sounds or clicks emanating from the timer's internal cams and gears.

How to replace a washer timer

What to expect when you experience a washer not working issue

What is the solution to the washer not working issue?

The door lock assembly, electronic control board or the timer are most frequently replaced when our techs encounter a washer not working problem. But, there could be other reasons for the failure. A thorough diagnosis is key to fixing the issue and preventing further problems, and is vital for understanding the cost of the repair.

Suggestions from Sears Home Services for a washer that is not working

There could be various reasons why a washer is not working. To prevent unnecessary part replacements, we suggest having a Sears Home Services professional conduct diagnostic tests to pinpoint the root cause. Our technicians possess extensive experience in diagnosing all types of washer failures.

Look out for these things when diagnosing a washer that is not working

Appliances today are sophisticated, with intricate electronic parts that make troubleshooting difficult. Attempting to resolve the washer not working problem through DIY repairs could result in blindly replacing unneeded parts. Fixing the problem usually requires proper diagnostic techniques gained through training and experience.

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