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  1. Repair

Washer not working

Common reasons your washer not working

The most common reasons your washer is not working are a jammed door lock assembly, malfunctioning electronic control board or a defective timer.

  • 73%

    73% of the time it's the
    Door Lock Assembly

  • 11%

    11% of the time it's the
    Electronic Control Board

  • 10%

    10% of the time it's the

  • 6%

    6% of the time it's the
    Something else

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    Common washer repair parts you may need

    Replacing one of these washer parts may fix your problem.

    Door Lock Assembly Replacement

    If a washer's door lock assembly becomes jammed, it can cause the washer to not work. You may have trouble opening or closing the door, or the door may not latch, causing difficulties starting or completing a wash cycle. The washer may show an error code indicating a problem with the door lock. The door lock may produce unusual clicking sounds or fail to engage, preventing the washer from starting. Furthermore, a malfunction may prevent the door lock indicator from showing. Users may also observe water remaining in the drum after the wash cycle, suggesting a potential problem with the door lock assembly hindering proper drainage.

    Electronic Control Board Replacement

    An electronic control board that malfunctions can result in the washer not working properly or not working at all. As the core controller of the washer, the board oversees essential functions including the water valve, drive motor, drain pump, and cycles. Should the electronic control board cease to function, the washer may not activate or indicate the cycle status. Moreover, it could fail to perform tasks such as filling, agitating, spinning, or draining. In certain instances, a shorted board may emit a burning odor.

    Timer Replacement

    A faulty washer timer can disrupt the normal functioning of the washing machine in several ways. It may exhibit erratic behaviors such as stalling or failing to advance through the cycle stages, leading to the washer getting stuck at a specific point. Additionally, a faulty timer could prevent the washer from starting or stopping, or cause cycles to pause unexpectedly. You may also notice unusual sounds or clicks emanating from the timer's internal cams and gears.

    What to expect when you experience a washer not working issue

    What is the solution to the washer not working issue?

    The door lock assembly, electronic control board or the timer are most frequently replaced when our techs encounter a washer not working problem. But, there could be other reasons for the failure. A thorough diagnosis is key to fixing the issue and preventing further problems, and is vital for understanding the cost of the repair.

    Suggestions from Sears Home Services for a washer that is not working

    There could be various reasons why a washer is not working. To prevent unnecessary part replacements, we suggest having a Sears Home Services professional conduct diagnostic tests to pinpoint the root cause. Our technicians possess extensive experience in diagnosing all types of washer failures.

    Look out for these things when diagnosing a washer that is not working

    Appliances today are sophisticated, with intricate electronic parts that make troubleshooting difficult. Attempting to resolve the washer not working problem through DIY repairs could result in blindly replacing unneeded parts. Fixing the problem usually requires proper diagnostic techniques gained through training and experience.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it


    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.

    Frank U, Coconut Creek, FL

    Excellent service.

    Pleasant person to work with. He explains things to you.

    Jacklyn J, Bessemer, AL

    Very Professional

    Very professional, thoughtful and knowledgeable I would highly recommend him.

    Marilyn W, Covington, LA

    Repair Washer Resources

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    Troubleshooting tips for a washing machine not filling with water. Check the lid, water supply, hoses, and water inlet screens for potential issues.

    8 min readApr. 11Washer
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    Dealing with a malfunctioning washer can be a hassle, but with the right approach, repairs can be straightforward.

    7 min readApr. 08Washer
    How To Fix Your Washer When It Won’t Stop Filling With Water

    Dealing with a washing machine that won't stop filling with water can be a frustrating experience.

    5 min readApr. 03Washer

    Explore the top reasons why your washing machine might be leaving clothes excessively wet, from issues with cycle selection to potential drainage problems.

    10 min readApr. 01Washer

    Common washer symptoms to look out for

    • Washer burning smell
    • Washer display not working
    • Washer leaking from bottom
    • Washer leaking water
    • Washer no power
    • Washer no water
    • Washer noisy
    • Washer not agitating
    • Washer not draining
    • Washer not filling
    • Washer not spinning
    • Washer not starting
    • Washer not turning on
    • Washer not washing
    • Washer vibrates
    • Washer will not drain
    • Washer won't start cycle
    • Washer won't turn off