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  1. Repair

Washer not washing

Common reasons your washer not washing

The most common reasons your washer is not washing are a malfunctioning electronic control board, faulty actuator or a seizedarcase.

  • 34%

    34% of the time it's the
    Electronic Control Board

  • 24%

    24% of the time it's the

  • 19%

    19% of the time it's the

  • 23%

    23% of the time it's the
    Something else

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    Common washer repair parts you may need

    Replacing one of these washer parts may fix your problem.

    Electronic Control Board Replacement

    If the washer doesn't wash, it could be due to a malfunctioning electronic control board. This component controls vital functions such as the water valve and cycle status display. Without it functioning properly, the washer may not initiate the wash cycle. Additionally, the washer may not fill, agitate, spin, or drain.

    Actuator Replacement

    A defective washer actuator, also referred to as the shifter assembly, can lead to challenges or an inability for the washer drive system to transition between various cycles or modes. Consequently, the washing machine may become stuck in a particular phase of the laundry process, impeding its progression through the entire cycle. Operational noises like grinding or clicking may occur, signaling a malfunctioning actuator. Furthermore, a faulty actuator may hinder proper agitation or spinning of the washer, impacting overall washing effectiveness. In certain instances, a malfunctioning actuator can cause the washing machine to either fail to complete the cycle or halt abruptly.

    Gearcase Replacement

    If a washer gearcase is seized, obvious indications will include grinding or rumbling noises during the agitation or spin cycles. Rotation in the drum will become erratic or jerky, or it may not turn at all, hindering the progression of the wash, rinse, and spin cycles. There may also be evidence of overheating or a burning smell. A service professional should replace a seized gearcase.

    What to expect when you experience a washer not washing issue

    What is the solution to a not washing problem?

    Although there could be many reasons a washer won't wash, the problem is most commonly resolved by replacing the electronic control board, actuator or gearcase. Thorough troubleshooting is essential for both an accurate diagnosis and repair cost.

    Tips from our experts if your washer is not washing

    If the washer is not washing, it can stem from various reasons. To prevent unnecessary part replacements, we advise having a Sears Home Services professional conduct diagnostic tests to pinpoint the root cause accurately. Our technicians possess expertise in diagnosing a wide range of washer malfunctions.

    Things to be aware of with a washer not washing diagnosis

    Diagnosing washer problems without adequate knowledge and training can be challenging. Attempting repairs without employing proper diagnostic techniques often results in guesswork-based part replacements. Modern washers are equipped with complex electronic components that are challenging to test, making DIY repairs difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it


    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.

    Frank U, Coconut Creek, FL

    Excellent service.

    Pleasant person to work with. He explains things to you.

    Jacklyn J, Bessemer, AL

    Very Professional

    Very professional, thoughtful and knowledgeable I would highly recommend him.

    Marilyn W, Covington, LA

    Repair Washer Resources

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    10 min readApr. 01Washer

    Common washer symptoms to look out for

    • Washer burning smell
    • Washer display not working
    • Washer leaking from bottom
    • Washer leaking water
    • Washer no power
    • Washer no water
    • Washer noisy
    • Washer not agitating
    • Washer not draining
    • Washer not filling
    • Washer not spinning
    • Washer not starting
    • Washer not turning on
    • Washer not working
    • Washer vibrates
    • Washer will not drain
    • Washer won't start cycle
    • Washer won't turn off