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  1. Repair

Washer won't turn off

Common reasons your washer won't turn off

The most common reasons your washer won't turn off are a malfunctioning electronic control board, broken motor or a jammed door lock assembly.

  • 61%

    61% of the time it's the
    Electronic Control Board

  • 16%

    16% of the time it's the

  • 12%

    12% of the time it's the
    Door Lock Assembly

  • 11%

    11% of the time it's the
    Something else

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    Common washer repair parts you may need

    Replacing one of these washer parts may fix your problem.

    Electronic Control Board Replacement

    A washer can experience several malfunctions due to a faulty electronic control board. This component acts as the washer's central processor, controlling essential functions like the water valve, drive motor, drain pump, and cycles. When the electronic control board stops working, the washer may fail to power on or display the cycle progress. It may also struggle with filling, agitating, spinning, or draining properly. Occasionally, a burnt odor may emanate from a board that has shorted.

    Motor Replacement

    A malfunctioning washer motor can result in the spin basket not rotating or spinning, alongside various other issues that hinder the washer's functions. Indications of motor failure may include abnormal noises like grinding or squealing during operation. The washer might also display erratic spinning or agitation, leaving clothes inadequately rinsed or excessively wet after the spin cycle. A faulty motor could cause the washer to cease cycles prematurely, halt suddenly, or fail to start altogether. Burnt odors or overheating around the motor area may also suggest internal malfunctions. In some instances, visible damage to the motor itself may be evident.

    Door Lock Assembly Replacement

    If the door lock assembly in your washer gets jammed, you might have trouble opening or closing the door. The door might not close properly, causing problems when you try to start or finish a wash. Your washer might show an error code indicating a problem with the door lock. While the washer is running, you might hear strange clicking noises from the door lock or it might not lock at all, preventing the washer from starting. Also, if there's a problem, the door lock indicator light might not turn on as it should. You might also see water left in the drum after the wash is done, as a broken door lock may prevent the water from draining properly.

    What to expect when you experience a washer won't turn off issue

    What is the solution to the won't turn off issue?

    Fixing most issues where the washer won't turn off typically requires replacing the electronic control board, motor, or door lock assembly. Given the numerous potential causes however, thorough troubleshooting and an accurate diagnosis is crucial for resolving the problem and determining the cost of the repair.

    Suggestions from Sears Home Services when a washer won't turn off

    If the washer fails to turn off, there could be various reasons behind it. To prevent unnecessary part replacements, we advise seeking assistance from a Sears Home Services professional to conduct diagnostic tests and pinpoint the underlying issue. Our technicians possess expertise in diagnosing a wide range of washer malfunctions.

    Things to watch for during a diagnosis of a washer that won't turn off

    Without the proper training and skills, diagnosing appliance failures can be challenging. Attempting to resolve the failure through DIY repairs often results in a guessing game of which part to replace next. Over the last decade or so, appliances have evolved, with many having advanced electronic parts that are difficult to troubleshoot.

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    Repair Washer Resources

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    Common washer symptoms to look out for

    • Washer burning smell
    • Washer display not working
    • Washer leaking from bottom
    • Washer leaking water
    • Washer no power
    • Washer no water
    • Washer noisy
    • Washer not agitating
    • Washer not draining
    • Washer not filling
    • Washer not spinning
    • Washer not starting
    • Washer not turning on
    • Washer not washing
    • Washer not working
    • Washer vibrates
    • Washer will not drain
    • Washer won't start cycle

    These washer brands may also experience won't turn off