Samsung washer not working

Common reasons your Samsung washer is not working

The most common reasons your Samsung washer is not working are a jammed door lock assembly, malfunctioning electronic control board or a defective timer.

64% of the time it's the
Door Lock Assembly

16% of the time it's the
Electronic Control Board

12% of the time it's the
Timer

8% of the time it's the
Something else

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Most common repairs needed to fix a Samsung washer

Door Lock Assembly Replacement

When a washer door lock assembly is jammed, you may encounter difficulty in opening or closing the washer door. The door may not latch properly, leading to issues in starting or completing a wash cycle. The washer might display an error code indicating a door lock problem. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. Additionally, if there is a malfunction, the door lock indicator light may not illuminate as expected. Users might notice water remaining in the drum even after the wash cycle has finished, indicating a potential problem with the door lock assembly preventing proper drainage.

How to replace the door lock assembly on a washer

Electronic Control Board Replacement

A malfunctioning electronic control board can lead to various failures in a washer. This is because the board serves as the brain of the washer, controlling crucial components such as the water valve, drive motor, drain pump, and cycles. If the electronic control board fails, the washer may not power up or display the cycle status. Additionally, it might fail to fill, agitate, spin, or drain. In some cases, a shorted board may emit a burning smell.

How to replace the electronic control board in a washer

Timer Replacement

A defective washer timer can exhibit various erratic behaviors, impacting the normal operation of the washing machine. The timer might stall or not progress through the different stages of the cycle, causing the washer to get stuck at a particular point. A malfunctioning timer may also prevent the washer from starting or stopping, or cycles may pause unexpectedly. You might also hear unusual sounds or clicks coming from the timer’s internal cams and gears.

How to replace a washer timer

What to expect when you experience a Samsung washer not working issue

How is the not working problem fixed?

Correcting most not working problems usually involves replacing the door lock assembly, electronic control board or timer. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a washer that is not working

When the washer is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of washer failures.

What to look out for with a washer not working diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your washer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

Troubleshooting Samsung Washer Cycle Issues

When your Samsung washer doesn't finish its cycle or stops working entirely, understanding the potential reasons can help determine whether you need professional repair services.

Samsung Washer Not Finishing Cycle

Check for Error Codes: Samsung washers are equipped with a diagnostic system that displays error codes to help identify issues. If your washer is not finishing its cycle, check the display for error codes and consult the user manual to understand their meanings. Common codes related to incomplete cycles include water inlet issues, drainage problems, or motor malfunctions.
Inspect the Water Supply: A washer may not finish its cycle if there's an issue with the water supply. Ensure that both the hot and cold water faucets are fully turned on and that the hoses are not kinked or blocked. Check the inlet filters for any clogs that might be restricting water flow.
Examine the Drainage System: Proper drainage is crucial for the completion of a wash cycle. If your washer isn't draining correctly, it might stop mid-cycle. Check the drain hose for obstructions or kinks and make sure the drain pump is functioning properly. A clogged pump or hose can prevent the washer from draining water efficiently, causing it to halt during the cycle.

Samsung Washer Stopped Working

Test the Power Supply: If your Samsung washer stopped working altogether, start by checking the power supply. Make sure the washer is completely plugged in and that the outlet is working. You can test the outlet by plugging in a lamp or hair dryer. Also check your home's circuit breaker to make sure it hasn't tripped.
Inspect the Door Lock Assembly: A faulty door lock assembly can prevent the washer from starting or continuing its cycle. If the door isn't securely locked, the washer's safety mechanisms will prevent it from operating. Listen for a click when closing the door, indicating that the lock has engaged. If you don't hear this, the lock assembly might need replacement.
Evaluate the Control Board: The control board is the brain of your washer, managing all functions and cycles. If the control board is malfunctioning, it can cause the washer to stop working. Look for any signs of damage or burning on the board and consider having it tested or replaced by a professional.
Assess the Timer: A defective timer can cause your washer to stop working or get stuck at a particular point in the cycle. If the timer isn't advancing correctly, it can prevent the machine from moving through its wash, rinse, and spin cycles. Listen for unusual clicking sounds from the timer during operation, which may indicate a problem.

By understanding these potential issues, you can take the necessary steps to diagnose and possibly fix your Samsung washer when it doesn't finish its cycle or stops working entirely. If troubleshooting doesn't resolve the issue, schedule a repair with a professional technician to ensure your washer is back in working order quickly.

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