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  1. Repair
  2. Kenmore

Kenmore washer not working

Common reasons your Kenmore washer is not working

The most common reasons your Kenmore washer is not working are a jammed door lock assembly, malfunctioning electronic control board or a defective timer.

  • 73%

    73% of the time it's the
    Door Lock Assembly

  • 11%

    11% of the time it's the
    Electronic Control Board

  • 10%

    10% of the time it's the
    Timer

  • 6%

    6% of the time it's the
    Something else

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    Most common repairs needed to fix a Kenmore washer

    Door Lock Assembly Replacement

    When a washer door lock assembly is jammed, you may encounter difficulty in opening or closing the washer door. The door may not latch properly, leading to issues in starting or completing a wash cycle. The washer might display an error code indicating a door lock problem. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. Additionally, if there is a malfunction, the door lock indicator light may not illuminate as expected. Users might notice water remaining in the drum even after the wash cycle has finished, indicating a potential problem with the door lock assembly preventing proper drainage.


    Electronic Control Board Replacement

    A malfunctioning electronic control board can lead to various failures in a washer. This is because the board serves as the brain of the washer, controlling crucial components such as the water valve, drive motor, drain pump, and cycles. If the electronic control board fails, the washer may not power up or display the cycle status. Additionally, it might fail to fill, agitate, spin, or drain. In some cases, a shorted board may emit a burning smell.

    Timer Replacement

    A defective washer timer can exhibit various erratic behaviors, impacting the normal operation of the washing machine. The timer might stall or not progress through the different stages of the cycle, causing the washer to get stuck at a particular point. A malfunctioning timer may also prevent the washer from starting or stopping, or cycles may pause unexpectedly. You might also hear unusual sounds or clicks coming from the timer’s internal cams and gears.

    What to expect when you experience a Kenmore washer not working issue

    How is the not working problem fixed?

    Correcting most not working problems usually involves replacing the door lock assembly, electronic control board or timer. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a washer that is not working

    When the washer is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of washer failures.

    What to look out for with a washer not working diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your washer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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    Thanks

    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.


    Frank U, Coconut Creek, FL

    Excellent service.

    Pleasant person to work with. He explains things to you.


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    Very Professional

    Very professional, thoughtful and knowledgeable I would highly recommend him.


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    Additional resources to help you fix your Kenmore washer

    washer-blog-image-10.jpg
    How to Save Money by Using Your Washer Efficiently

    Using your washer efficiently can help you save money on your energy and water bills. Follow these expert tips to get the most out of your washer while cutting operating costs.

    washer-blog-image-28.jpg
    Can You Use Dryer Sheets in High Efficiency Dryers?

    Do moms know best when it comes to laundry? In a survey by Clorox, 52% of women said they always do the laundry for themselves and their significant other.

    washer-blog-image-5.png
    How to Clean and Maintain Your Laundry Appliances

    Lint build-up inside the cabinet of your dryer is a leading cause of appliance fires. A leaking washer fill hose can cause catastrophic water damage.

    Additional possible Kenmore washer symptoms you may experience

    • Kenmore washer leaking from bottom
    • Kenmore washer leaks water
    • Kenmore washer no power
    • Kenmore washer not agitating
    • Kenmore washer not draining
    • Kenmore washer not spinning
    • Kenmore washer not starting
    • Kenmore washer not turning on
    • Kenmore washer won't drain