Sears Home Services
Sears Home Advantage
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyClean & MaintainShop Parts
Resource
RepairHome WarrantyClean & MaintainShop PartsResource CenterGlossary
sears home advantageSears Home Advantageappointment lookup logoAppointment Lookup
  1. Repair
  2. Kenmore
  3. Washer not draining

Kenmore washer not draining

Common reasons your Kenmore washer is not draining

The most common reasons your Kenmore washer is not draining are a broken motor, malfunctioning electronic control board or a jammed door lock assembly.

  • 68%

    68% of the time it's the
    Motor

  • 14%

    14% of the time it's the
    Electronic Control Board

  • 3%

    3% of the time it's the
    Door Lock Assembly

  • 15%

    15% of the time it's the
    Something else

  • Schedule your washer repair now!

    We can help! Our service technicians have repaired over 850,000 Kenmore washers. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.
    Text (240) 616-1772 to schedule now.

    Most common repairs needed to fix a Kenmore washer

    Motor Replacement

    A broken washer motor will prevent the spin basket from rotating or agitating, and can also cause a variety of other issues that affect the washer’s ability to function properly. Signs that the motor is wearing out include unusual noises during operation, such as grinding or squealing sounds. The washer may also exhibit erratic spinning or agitation, with clothes not being properly rinsed or still soaking wet after the spin cycle. Additionally, a worn-out motor may lead to the washer not completing its cycles, stopping abruptly, or not starting at all. Burnt smells or overheating around the motor area can be indicative of internal problems. In some cases, visible damage to the motor itself may be apparent.


    Electronic Control Board Replacement

    A malfunctioning electronic control board can lead to various failures in a washer. This is because the board serves as the brain of the washer, controlling crucial components such as the water valve, drive motor, drain pump, and cycles. If the electronic control board fails, the washer may not power up or display the cycle status. Additionally, it might fail to fill, agitate, spin, or drain. In some cases, a shorted board may emit a burning smell.

    Door Lock Assembly Replacement

    When a washer door lock assembly is jammed, you may encounter difficulty in opening or closing the washer door. The door may not latch properly, leading to issues in starting or completing a wash cycle. The washer might display an error code indicating a door lock problem. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. Additionally, if there is a malfunction, the door lock indicator light may not illuminate as expected. Users might notice water remaining in the drum even after the wash cycle has finished, indicating a potential problem with the door lock assembly preventing proper drainage.

    What to expect when you experience a Kenmore washer not draining issue

    How is the not draining problem fixed?

    Correcting most not draining problems usually involves replacing the motor, electronic control board or door lock assembly. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a washer that is not draining

    When the washer is not draining it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of washer failures.

    What to look out for with a washer not draining diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your washer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Thanks

    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.


    Frank U, Coconut Creek, FL

    Excellent service.

    Pleasant person to work with. He explains things to you.


    Jacklyn J, Bessemer, AL

    Very Professional

    Very professional, thoughtful and knowledgeable I would highly recommend him.


    Marilyn W, Covington, LA

    Repair Washer Resources

    A homeowner looks puzzled as he examines an OE error code on the control panel of a washing machine.

    Learn how to quickly and easily fix the OE error code on your LG washer and prevent future problems.

    Image of homeowner dealing with a washer failure.

    Learn how to fix a washing machine that won't turn on with expert tips from from Sears Home Services.

    6 min readOct. 03Washer
    Is Repairing a Maytag Washer Worth It?

    Discover if it's worth fixing a Maytag washer with Sears Home Services.

    5 min readOct. 01Washer
    Should you repair or replace your washing machine

    Facing a malfunctioning washing machine can leave you pondering a critical decision: repair or replace? With considerations ranging from age and repair costs to usage frequency and efficiency, navigating this dilemma requires careful evaluation.

    5 min readSep. 20Washer

    Glossary Terms

    Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

    A washing machine pedestal is a platform that raises the washer off the ground, providing easier access to the appliances and often includes additional storage space such as drawers.

    A washer tub is the interior part of a washing machine where clothes are placed for washing, typically made of stainless steel, plastic, or porcelain-coated metal, designed to hold water and withstand the agitation or spinning during the wash cycle.

    Fabric softener is a laundry additive used to soften and freshen clothing, reduce static cling, and make fabrics feel smoother.

    Additional possible Kenmore washer symptoms you may experience

    • Kenmore washer won't drain
    • Kenmore washer not working
    • Kenmore washer not turning on
    • Kenmore washer not starting
    • Kenmore washer not spinning
    • Kenmore washer not agitating
    • Kenmore washer no power
    • Kenmore washer leaking from bottom