Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
appointment lookup logoAppointment Lookup
  1. Repair
  2. Kenmore

Kenmore washer won't drain

Common reasons your Kenmore washer won't drain

The most common reasons your Kenmore washer won't drain are a broken motor, cracked drain hose or a jammed door lock assembly.

  • 68%

    68% of the time it's the
    Motor

  • 3%

    3% of the time it's the
    Drain Hose

  • 3%

    3% of the time it's the
    Door Lock Assembly

  • 26%

    26% of the time it's the
    Something else

  • Schedule your washer repair now!

    We can help! Our service technicians have repaired over 850,000 Kenmore washers. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Most common repairs needed to fix a Kenmore washer

    Motor Replacement

    A broken washer motor will prevent the spin basket from rotating or agitating, and can also cause a variety of other issues that affect the washer’s ability to function properly. Signs that the motor is wearing out include unusual noises during operation, such as grinding or squealing sounds. The washer may also exhibit erratic spinning or agitation, with clothes not being properly rinsed or still soaking wet after the spin cycle. Additionally, a worn-out motor may lead to the washer not completing its cycles, stopping abruptly, or not starting at all. Burnt smells or overheating around the motor area can be indicative of internal problems. In some cases, visible damage to the motor itself may be apparent.


    Drain Hose Replacement

    A cracked washer drain hose produces leaks, and if the crack is small it can often go undetected until water is seen pooling around the bottom of the washer. Additionally, a cracked hose may also collapse, preventing water from efficiently draining from the tub. Water may accumulate inside the drum, resulting in prolonged washing cycles. If you suspect your washer drain hose is cracked, have it replaced by a Sears Home Services professional

    Door Lock Assembly Replacement

    When a washer door lock assembly is jammed, you may encounter difficulty in opening or closing the washer door. The door may not latch properly, leading to issues in starting or completing a wash cycle. The washer might display an error code indicating a door lock problem. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. Additionally, if there is a malfunction, the door lock indicator light may not illuminate as expected. Users might notice water remaining in the drum even after the wash cycle has finished, indicating a potential problem with the door lock assembly preventing proper drainage.

    What to expect when you experience a Kenmore washer won't drain issue

    How is the won't drain problem fixed?

    Correcting most won't drain problems usually involves replacing the motor, drain hose or door lock assembly. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a washer that won't drain

    When the washer won't drain it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of washer failures.

    What to look out for with a washer won't drain diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your washer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Thanks

    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.


    Frank U, Coconut Creek, FL

    Excellent service.

    Pleasant person to work with. He explains things to you.


    Jacklyn J, Bessemer, AL

    Very Professional

    Very professional, thoughtful and knowledgeable I would highly recommend him.


    Marilyn W, Covington, LA

    Additional resources to help you fix your Kenmore washer

    washer-blog-image-22.jpg
    5 Laundry Myths Debunked: Dryer Edition

    Do socks really go missing in the dryer? Do your jeans actually shrink - or is the culprit last night’s pizza?

    washer-blog-image-19.jpg
    Washing Machine Not Filling With Water? Here’s What to Do

    Why does your top-load washing machine not fill up? Watch our video to discover if the problem is your washing machine water valves, a kink in the water hose or some type of clog.

    washer-blog-image-10.jpg
    How to Save Money by Using Your Washer Efficiently

    Using your washer efficiently can help you save money on your energy and water bills. Follow these expert tips to get the most out of your washer while cutting operating costs.

    Additional possible Kenmore washer symptoms you may experience

    • Kenmore washer leaking from bottom
    • Kenmore washer leaks water
    • Kenmore washer no power
    • Kenmore washer not agitating
    • Kenmore washer not draining
    • Kenmore washer not spinning
    • Kenmore washer not starting
    • Kenmore washer not turning on
    • Kenmore washer not working