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  1. Repair
  2. Samsung

Samsung refrigerator isn't cooling

Common reasons your Samsung refrigerator isn’t cooling

The most common reasons your Samsung refrigerator isn’t cooling are a faulty ice maker assembly, defective electronic control board or a defective water valve.

  • 54%

    54% of the time it's the
    Ice Maker Assembly

  • 26%

    26% of the time it's the
    Electronic Control Board

  • 9%

    9% of the time it's the
    Water Valve

  • 11%

    11% of the time it's the
    Something else

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    Most common repairs needed to fix a Samsung refrigerator

    Ice Maker Assembly Replacement

    A faulty refrigerator ice maker can have diverse effects, impacting various aspects of the refrigerator's operation, including its ability to make ice. Increased noise during the ice-making process could indicate a problem in the ice maker's components. A malfunctioning ice maker may lead to water leaks around the ice maker assembly, potentially causing water puddles in and around the refrigerator. If the bail arm fails to shut off ice production, it could result in the ice maker drawer jamming due to an overproduction of ice, potentially leading to damage to the drawer or adjacent shelf. The failure of other components in a refrigerator that stops cooling will affect ice production, so a thorough inspection of the refrigerator by a Sears Home Services professional is recommended for an accurate diagnosis.


    Electronic Control Board Replacement

    A defective electronic control board can lead to various failures in a refrigerator, including a lack of power or cooling and water leaking. This is because the board serves as the brain of the refrigerator, controlling crucial operations such as regulating internal temperatures, running fans, managing defrost cycles, overseeing the ice maker, and controlling dispenser functions. If the electronic control board malfunctions, it can disrupt communication between many different components, including automatic doors if equipped. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.

    Water Valve Replacement

    When a water valve is defective, it impacts the proper functioning of the water dispenser and ice maker. If the water valve fails to open, the ice maker won’t receive the water necessary to produce ice, and the dispenser won’t dispense water. Additionally, a defective valve may lead to water leakage, particularly near the water valve assembly. In some instances, a malfunctioning water valve can cause the water dispenser or ice maker to cease working entirely. If the water valve fails to close, water flowing into the ice maker may leak to the evaporator and fan, subsequently freezing into a solid block of ice. This impedes airflow, compromising the proper cooling of the refrigerator and freezer compartments.

    What to expect when you experience a Samsung refrigerator isn't cooling issue

    How is the isn't cooling problem fixed?

    Correcting most isn't cooling problems usually involves replacing the ice maker assembly, electronic control board or water valve. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator that isn't cooling

    When the refrigerator isn't cooling it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator isn't cooling diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Additional resources to help you fix your Samsung refrigerator

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    Signs Your Refrigerator Is Dying

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    Common Refrigerator Problems in 2023

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    Samsung Refrigerator Repair Advice

    Samsung refrigerators typically provides years of trouble-free service, but eventually, you may begin to see problems in your fridge.

    Additional possible Samsung refrigerator symptoms you may experience