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  1. Repair
  2. Samsung
  3. Samsung Refrigerator
  4. Symptom Center

Samsung Refrigerator not freezing

Common reasons your Samsung Refrigerator not freezing

The most common reasons your Samsung refrigerator is not freezing are a locked compressor, malfunctioning PCB, or a failed compressor start relay.

  • 30%

    30% of the time it's the
    Compressor

  • 28%

    28% of the time it's the
    PCB

  • 20%

    20% of the time it's the
    Compressor Start Relay

  • 22%

    22% of the time it's the
    Something else

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Most common repairs needed to fix a Samsung refrigerator

Compressor Replacement

A locked refrigerator compressor can exhibit several symptoms indicative of a malfunction. The most noticeable sign is a lack of cooling in the refrigerator compartment, leading to elevated temperatures and the potential for food spoilage. The freezer may also fail to maintain the desired freezing temperatures, resulting in no ice production from the icemaker or dispenser. You might notice that the compressor is unusually silent or fails to produce its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The inability of the compressor to circulate refrigerant properly can affect the defrosting process, leading to ice buildup in the freezer. Diagnosing compressor problems requires the knowledge and training of a certified repair technician, such as those with Sears Home Services.


Troubleshooting compressor problems in refrigerators

PCB Replacement

A malfunctioning printed circuit board (PCB) can lead to various failures in a refrigerator, including a lack of power or cooling. This is because the board serves as the brain of the refrigerator, controlling crucial operations such as regulating internal temperatures, running fans, managing defrost cycles, overseeing the icemaker, and controlling dispenser functions. If the PCB malfunctions, it can disrupt communication between many different components, including automatic doors if equipped. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.

Compressor Start Relay Replacement

A faulty compressor start relay could be the reason your refrigerator is not freezing. The compressor start relay helps the compressor kick on and run, which is essential for cooling the refrigerator. If the start relay isn't working correctly, the compressor may fail to start or run intermittently, leading to inadequate cooling and a rise in refrigerator temperatures. You might notice that your food isn't staying frozen or that the refrigerator compartment feels warmer than usual. To address this issue, check the compressor start relay for any signs of damage or wear. If you suspect the start relay is the problem, schedule an in-home repair appointment through Sears Home Services to have a technician inspect and replace the faulty relay, ensuring your refrigerator maintains the proper freezing temperatures.

What to expect when you experience a Samsung refrigerator not freezing issue

How is the refrigerator not freezing issue fixed?

Correcting most refrigerator not freezing issues involves replacing the compressor, PCB, or compressor start relay. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator not freezing problem

When a refrigerator is not freezing, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator not freezing diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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Jake is a great person.

He did a great job, the problem is with the refrigerator.


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Great job

Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


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Service appointment

Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


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Repair Refrigerator Resources

Title image for blog article "11 Reasons Why Your Refrigerator is not Cooling".
8 min readFeb. 11

Discover the top 11 reasons why your refrigerator is not cooling. Get expert tips and solutions from Sears Home Services.

Title image for blog article "Why Is My Ice Maker So Slow, and Can I Fix It Myself?"
11 min readFeb. 04

Find out how to fix an icemaker when it’s making ice too slow with expert advice from Sears Home Services.

Common Refrigerator and Freezer Problems
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In every household, the refrigerator stands as a silent sentinel, tirelessly preserving food day in and day out.

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Discover the latest innovations in refrigeration technology that are transforming the way we store food.

Glossary Terms

A dual ice maker is a feature in some refrigerators that includes two separate ice makers: one in the fridge compartment and another in the freezer section. This setup doubles the appliance's ice-making capacity.

A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

Additional possible Samsung refrigerator symptoms you may experience