Appointment Lookup
646-440-2692
Samsung refrigerator broken shelf
Common reasons your Samsung refrigerator has a broken shelf
The most common reasons your Samsung refrigerator has a broken shelf are broken shelves, faulty ice maker assembly or an inoperative user interface.
65% of the time it's the Shelves
26% of the time it's the Ice Maker Assembly
2% of the time it's the User Interface Control
7% of the time it's the Something else
Schedule your refrigerator repair now!
We can help! Our service technicians have repaired over 400,000 Samsung refrigerators. We can fix yours no matter where you bought it.
Most common repairs needed to fix a Samsung refrigerator
Shelves Replacement
Broken refrigerator shelves can impede the movement of a refrigerator drawer in several ways. The shelf serves as a structural support for the items stored on it and contributes to the overall stability of the refrigerator's interior. When a shelf is broken, it may sag or lose its proper alignment, causing the drawer above or below it to encounter resistance when being pulled out or pushed in. Additionally, fragments or protruding edges from the broken shelf can obstruct the path of the drawer, hindering its smooth movement. This obstruction not only affects the ease of access to items inside the drawer but also poses a risk of further damage to the drawer or other components if force is applied to overcome the resistance.
Ice Maker Assembly Replacement
A faulty refrigerator ice maker can have diverse effects, impacting various aspects of the refrigerator's operation, including its ability to make ice. Increased noise during the ice-making process could indicate a problem in the ice maker's components. A malfunctioning ice maker may lead to water leaks around the ice maker assembly, potentially causing water puddles in and around the refrigerator. If the bail arm fails to shut off ice production, it could result in the ice maker drawer jamming due to an overproduction of ice, potentially leading to damage to the drawer or adjacent shelf. The failure of other components in a refrigerator that stops cooling will affect ice production, so a thorough inspection of the refrigerator by a Sears Home Services professional is recommended for an accurate diagnosis.
User Interface Control Replacement
When a refrigerator user interface control becomes inoperative, it loses the ability to communicate with the main control board, affecting settings like temperature or ice maker status. The interface will cease to display, creating the appearance of a powerless refrigerator. In some instances, it may only show an error code. If the user interface solely controls drawer temperature settings, a crack in the shelf housing the interface can prevent it from responding to the selected settings.
What to expect when you experience a Samsung refrigerator broken shelf issue
How is the broken shelf problem fixed?
Correcting most broken shelf problems usually involves replacing the shelves, ice maker assembly or user interface control. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
Sears Home Services recommendations for a refrigerator broken shelf
When the refrigerator has a broken shelf it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.
What to look out for with a refrigerator broken shelf diagnosis
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
What our customers say about us
With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it
Jake is a great person.
He did a great job, the problem is with the refrigerator.
Nancy V, Meridian, ID
Great job
Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.
Karen K, Mount Laurel, NJ
Service appointment
Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again
Tim R, Schaghticoke, NY
Frequently Asked Questions
Repair Refrigerator Resources
Learn how to install refrigerator ice maker kit IM116000 on a compatible top-freezer refrigerator.
Find out why your Samsung fridge is not cooling but the freezer section works. Get expert troubleshooting tips to fix the problem.
Find out why the fridge is not cool but the freezer is and learn how to troubleshoot the common problems that cause this failure.
Find out what to do when the freezer is not freezing but the fridge works fine. Fix the problem fast with our expert DIY troubleshooting tips.
Glossary Terms
A dual ice maker is a feature in some refrigerators that includes two separate ice makers: one in the fridge compartment and another in the freezer section. This setup doubles the appliance's ice-making capacity.
A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.
Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.
R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.