Samsung refrigerator drawer problem

Common reasons your Samsung refrigerator has a drawer problem

The most common reasons your Samsung refrigerator has a drawer problem are broken shelves, damaged door or a faulty ice maker assembly.

56% of the time it's the
Shelves

16% of the time it's the
Door

6% of the time it's the
Ice Maker Assembly

22% of the time it's the
Something else

Most common repairs needed to fix a Samsung refrigerator

Shelves Replacement

Broken refrigerator shelves can impede the movement of a refrigerator drawer in several ways. The shelf serves as a structural support for the items stored on it and contributes to the overall stability of the refrigerator's interior. When a shelf is broken, it may sag or lose its proper alignment, causing the drawer above or below it to encounter resistance when being pulled out or pushed in. Additionally, fragments or protruding edges from the broken shelf can obstruct the path of the drawer, hindering its smooth movement. This obstruction not only affects the ease of access to items inside the drawer but also poses a risk of further damage to the drawer or other components if force is applied to overcome the resistance.

How to store foods in your refrigerator

Door Replacement

A damaged refrigerator or freezer door can prevent the door from closing and sealing properly. It may create difficulty in smoothly opening or closing the freezer drawer, requiring excessive force or resulting in a sticking sensation. It may also cause a misalignment of the drawer, where it fails to sit flush with the freezer door. A damaged door can also produce scraping or grinding noises during operation, indicating friction or misalignment issues. Additionally, the door gasket won’t be able to maintain a proper seal, allowing warm, humid air into the refrigerator. This can lead to condensation, resulting in water leaks in the refrigerator that won’t be able to drain away.

How to fix a refrigerator door seal

Ice Maker Assembly Replacement

A faulty refrigerator ice maker can have diverse effects, impacting various aspects of the refrigerator's operation, including its ability to make ice. Increased noise during the ice-making process could indicate a problem in the ice maker's components. A malfunctioning ice maker may lead to water leaks around the ice maker assembly, potentially causing water puddles in and around the refrigerator. If the bail arm fails to shut off ice production, it could result in the ice maker drawer jamming due to an overproduction of ice, potentially leading to damage to the drawer or adjacent shelf. The failure of other components in a refrigerator that stops cooling will affect ice production, so a thorough inspection of the refrigerator by a Sears Home Services professional is recommended for an accurate diagnosis.

How to replace an ice maker assembly

What to expect when you experience a Samsung refrigerator drawer problem issue

How is the drawer problem fixed?

Correcting most drawer problems usually involves replacing the shelves, door or ice maker assembly. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator drawer problem

When the refrigerator has a drawer problem it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator drawer problem diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

What our customers say about us

With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

Jake is a great person.

He did a great job, the problem is with the refrigerator.

Nancy V, Meridian, ID

Great job

Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.

Karen K, Mount Laurel, NJ

Service appointment

Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again

Tim R, Schaghticoke, NY

Repair Refrigerator Resources

Ice Maker Not Making Ice? Troubleshoot and Fix It Today

9 min readDec. 12

Find out how to fix your refrigerator ice maker when it's not making ice.

Refrigerator

How Does a Kegerator Work?

9 min readDec. 05

Learn how a kegerator works and get answers to frequently asked questions.

RefrigeratorAppliance 101

How Does a Thermoelectric Fridge Work?

4 min readDec. 04

Discover how a thermoelectric fridge works and how to maintain it so it works efficiently.

RefrigeratorAppliance 101

How Does a Propane Refrigerator Work?

6 min readNov. 22

Learn how a propane refrigerator that uses R290 refrigerant works.

RefrigeratorAppliance 101

Glossary Terms

What is a French-Door Refrigerator?

A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

What is Refrigerant?

Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

What is R-12 Refrigerant?

R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

What is CFC Certification?

CFC certification refers to the credentialing process that qualifies HVAC technicians to handle chlorofluorocarbons (CFCs) and other refrigerants in a manner that complies with environmental regulations. It is essential for professionals who install, maintain, or repair HVAC systems and refrigeration equipment.