Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
appointment lookup logoAppointment Lookup
  1. Repair

Refrigerator drawer problem

Common reasons your refrigerator drawer problem

The most common reasons your refrigerator has a drawer problem are broken shelves, damaged door or a faulty icemaker assembly.

  • 56%

    56% of the time it's the
    Shelves

  • 16%

    16% of the time it's the
    Door

  • 6%

    6% of the time it's the
    Icemaker Assembly

  • 22%

    22% of the time it's the
    Something else

  • Schedule your refrigerator repair now!

    We can help! Our service technicians have repaired over 42M refrigerators. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Common refrigerator repair parts you may need

    Replacing one of these refrigerator parts may fix your problem.

    Shelves Replacement

    Damaged refrigerator shelves can hinder the movement of a refrigerator drawer in multiple ways. The shelf provides structural support for stored items and contributes to the stability of the refrigerator's interior. If a shelf is broken, it might sag or lose alignment, causing resistance when pulling out or pushing in the drawer above or below it. Also, fragments or edges from the broken shelf can block the drawer's path, making movement difficult. This obstruction not only affects access to items inside the drawer but also risks additional damage to the drawer or other components if force is used to overcome the resistance.


    Door Replacement

    A defective refrigerator or freezer door can prevent the door from closing and sealing properly. There may be difficulty in smoothly opening or closing the freezer drawer, requiring excessive force. It may also cause a misalignment of the drawer, where it fails to sit flush with the freezer door. A damaged door can also make scraping or grinding noises during operation, indicating friction or misalignment issues. Additionally, the door gasket won't be able to maintain a proper seal, allowing warm, humid air into the refrigerator. This can lead to condensation, resulting in water leaks in the refrigerator that won't be able to drain away.

    Icemaker Assembly Replacement

    When the refrigerator's icemaker fails, it can have various repercussions, affecting different aspects of the refrigerator's operation, particularly ice production. Unusual noise during ice-making may indicate underlying issues with the icemaker's internal components. A malfunctioning icemaker might result in water seepage around its assembly, leading to water accumulation inside and around the refrigerator. Failure of the bail arm to cease ice production could cause the icemaker drawer to become jammed due to excess ice production, potentially causing damage to the drawer or adjacent shelf. If other refrigerator components fail, impacting cooling, it can also disrupt ice production, necessitating a thorough evaluation by a Sears Home Services professional for an accurate diagnosis.

    What to expect when you experience a refrigerator drawer problem issue

    Steps to fixing a drawer problem?

    Correcting most drawer problems typically involves replacing the shelves, door or ice maker assembly. However, this isn't always the case. Thorough troubleshooting and an accurate diagnosis are key to resolving the problem.

    Recommendations from Sears for a refrigerator drawer problem

    When a refrigerator has a drawer problem it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional inspect the refrigerator and resolve the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    Things to watch for with a refrigerator drawer problem diagnosis

    Effectively diagnosing malfunctions in modern appliances necessitates a comprehensive understanding and specialized training. Addressing refrigerator issues without employing precise diagnostic techniques may lead to ineffective repairs and unnecessary part replacements. With significant advancements in appliance technology over the past decade, contemporary models now feature intricate electronic components that pose considerable challenges for troubleshooting. Consequently, do-it-yourself repairs on modern appliances have become increasingly intricate.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Repair Refrigerator Resources

    Homeowner hearing strange noises from the refrigerator

    If you’ve been hearing loud and/or strange noises coming from your fridge, it may be a sign that your appliance needs some attention or even professional repair.

    8 min readJun. 13Refrigerator
    Read about 10 cool innovations of the refrigerators of today.

    Discover the latest innovations in refrigeration technology that are transforming the way we store food.

    8 min readJun. 13Refrigerator
    Image of homeowner discovering that her fridge won't cool.

    Get expert tips on troubleshooting a refrigerator that won't cool. Fix your cooling problems with help from Sears Home Services.

    6 min readMay. 21Refrigerator
    Samsung Refrigerator Repair Advice

    Samsung refrigerators are renowned for their reliability, but even the most dependable appliances can encounter issues over time.

    7 min readMay. 10Refrigerator

    Common refrigerator symptoms to look out for

    These refrigerator brands may also experience drawer problem