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  1. Repair

Refrigerator dispenser not working

Common reasons your refrigerator dispenser not working

The most common reasons your refrigerator dispenser is not working are a damaged water filter housing, old water filter or a malfunctioning dispenser.

  • 65%

    65% of the time it's the
    Water Filter Housing

  • 14%

    14% of the time it's the
    Water Filter

  • 14%

    14% of the time it's the
    Dispenser

  • 7%

    7% of the time it's the
    Something else

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    Common refrigerator repair parts you may need

    Replacing one of these refrigerator parts may fix your problem.

    Water Filter Housing Replacement

    A broken refrigerator water filter housing can prevent the water filter from seating properly, stopping the flow of water through the filter to the water dispenser. It can also make installing or removing the water filter difficult. There may be water leaking around the filter housing area, leading to puddles or moisture accumulation in and around the refrigerator. A Sears Home Services professional can inspect the housing and replace it if it's damaged.


    Water Filter Replacement

    An outdated water filter in a refrigerator can result in decreased water distribution to the icemaker and water dispenser. As the filter ages, its capacity to efficiently eliminate impurities gradually declines, leading to a reduction in the water flow rate. Furthermore, you may detect a deterioration in the quality of the dispensed water and ice. An older water filter may no longer adequately remove contaminants, leading to a potential alteration in the taste or smell of the dispensed water. This change can be particularly evident if the filter has exceeded its recommended usage duration, typically around 6 months.

    Dispenser Replacement

    When a refrigerator dispenser fails, it can cause various issues, including the failure to dispense water or ice regardless of user commands. This problem may stem from issues with the dispenser's water supply, controls, or mechanical components within the dispenser assembly. Users may experience slow or insufficient water flow, inconsistent ice dispensing, or complete non-operation. Additionally, a malfunctioning dispenser may leak, resulting in water pooling around the dispenser or inside the refrigerator. For a comprehensive diagnosis and resolution of these problems, it's recommended to enlist the help of a Sears Home Services professional.

    What to expect when you experience a refrigerator dispenser not working issue

    How is the dispenser not working problem resolved?

    Addressing most dispenser not working problems usually involves replacing the water filter housing, water filter or dispenser. However, there are many potential causes, so an accurate diagnosis is key to fixing the problem.

    Sears Home Services suggestions for a refrigerator dispenser that is not working

    Many things can cause a refrigerator dispenser to stop working. Avoid replacing unneeded parts by having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to watch for with a refrigerator dispenser not working diagnosis

    Identifying issues with modern appliances can present considerable difficulties for those without adequate expertise and training. Addressing refrigerator problems without employing accurate diagnostic techniques may result in ineffective repairs characterized by trial and error. With significant advancements in appliance technology over the past decade, contemporary models now incorporate intricate electronic components that pose substantial challenges for troubleshooting. Consequently, do-it-yourself repairs on modern appliances have become increasingly challenging.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Additional resources to help you fix your refrigerator

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    5 Most Common Dryer Problems and Solutions

    If your clothes come out of the dryer still wet, or your dryer just won’t run to begin with, one of these common dryer issues could be the culprit.

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    Clean Your Dryer Vent Regularly

    It’s one of the biggest reasons why dryers fail. Cleaning a dryer vent can be easy. First unplug the dryer from gas and electric hookups, and turn off the gas if necessary.

    Common refrigerator symptoms to look out for

    These refrigerator brands may also experience dispenser not working