Appointment Lookup
646-440-2692
Refrigerator not turning on
Common reasons your refrigerator is not turning on
The most common reasons your refrigerator is not turning on are a defective electronic control board, locked compressor or an inoperative user interface.
56% of the time it's the Electronic Control Board
20% of the time it's the Compressor
10% of the time it's the User Interface Control
14% of the time it's the Something else
Schedule your refrigerator repair now!
We can help! Our service technicians have repaired over 42M refrigerators. We can fix yours no matter where you bought it.
Common refrigerator repair parts you may need
Replacing one of these refrigerator parts may fix your problem.
Electronic Control Board Replacement
A malfunctioning electronic control board can result in various failures in a refrigerator, such as power loss, cooling deficiencies, and water leakage. This is because the board serves as the central control system of the refrigerator, overseeing critical functions such as temperature regulation, fan operation, defrost cycles, icemaker control, and dispenser operations. When the board malfunctions, it can disrupt communication among different components, including automatic door mechanisms if they are installed. A defective board may exhibit clicking or chattering noises and emit a burning odor. Considering its potential impact on multiple components, it's advisable to have a Sears Home Services professional conduct diagnostic tests on the board to determine if replacement is necessary.
Compressor Replacement
A refrigerator compressor that is locked might display various symptoms suggestive of a malfunction. The most noticeable indication is a lack of cooling in the refrigerator compartment, which can lead to increased temperatures and the potential spoilage of food items. The freezer may also struggle to maintain the desired freezing temperatures, resulting in no ice production from the icemaker or dispenser. Additionally, you may observe that the compressor is unusually quiet or fails to emit its typical humming sound during operation. Sometimes, the compressor may attempt to start but fail, resulting in repeated clicking noises. The compressor's inability to circulate refrigerant properly can disrupt the defrosting process, leading to ice accumulation in the freezer. Moreover, a defective compressor could cause a sudden influx of melting frost into the drain line, leading to blockages, inadequate drainage, and potential water leaks.
User Interface Control Replacement
When a refrigerator user interface control stops, it loses the ability to communicate with the main control board, affecting settings like temperature or icemaker status. The interface will cease to display, creating the impression of a powerless refrigerator. In some cases, it may only display an error code. If the user interface solely controls drawer temperature settings, a crack in the shelf housing the interface can prevent it from responding to the selected settings.
What would cause a refrigerator not to come on?
If you know the refrigerator has electrical power because the inside light turns on, but the compressor won't run, possible causes include a control board failure, a wiring problem or a failed compressor.
A problem with the compressor start relay will also prevent the compressor from running. Follow the tips in this safe DIY video to troubleshoot your refrigerator when the compressor won’t run:
If you discover that the compressor has a bad start relay, replace that part as shown in this video:
If these expert tips don’t help you fix your refrigerator, schedule repair service and we’ll send a Sears Home Services technician to your home to fix the fridge.
How do I reset my refrigerator?
To reset your refrigerator, unplug the power cord for 2 minutes or shut off the house circuit breaker for your fridge for 2 minutes to completely disconnect power. Restore power and the electronic control board and other circuit boards inside the refrigerator will reboot and reset. The refrigerator may start working normally again after performing this reset.
If not, schedule refrigerator repair service and we’ll send a Sears Home Services technician to your home to fix the fridge.
What to expect when you experience a refrigerator not turning on issue
What is the solution to a not turning on problem?
Resolving not turning on problems usually involves replacing the electronic control board, compressor or user interface control. However, there are many potential causes. A complete and thorough diagnosis is key to understanding the extent of repairs and fixing the problem.
Tips from Sears Home Services for a refrigerator that is not turning on
When a refrigerator is not turning on it can be for many reasons. Avoid replacing unneeded parts by having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.
What to consider with a refrigerator not turning on diagnosis
Successfully diagnosing malfunctions in modern appliances can be a formidable task for individuals lacking comprehensive knowledge and training. Attempting to address refrigerator issues without employing precise diagnostic techniques may lead to ineffective repairs reliant on guesswork. The past decade has witnessed significant advancements in appliance technology, resulting in the integration of complex electronic components that pose considerable challenges for troubleshooting. As a result, do-it-yourself repairs on contemporary appliance models have become increasingly complex.
What our customers say about us
With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it
Jake is a great person.
He did a great job, the problem is with the refrigerator.
Nancy V, Meridian, ID
Great job
Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.
Karen K, Mount Laurel, NJ
Service appointment
Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again
Tim R, Schaghticoke, NY
Frequently Asked Questions
Repair Refrigerator Resources
Learn how to install refrigerator ice maker kit IM116000 on a compatible top-freezer refrigerator.
Find out why your Samsung fridge is not cooling but the freezer section works. Get expert troubleshooting tips to fix the problem.
Find out why the fridge is not cool but the freezer is and learn how to troubleshoot the common problems that cause this failure.
Find out what to do when the freezer is not freezing but the fridge works fine. Fix the problem fast with our expert DIY troubleshooting tips.
Glossary Terms
A compressor is a mechanical device that increases the pressure of a gas by reducing its volume, essential in various systems including refrigerators, air conditioners, and HVAC units for cooling and refrigeration processes.
A condenser is a component of HVAC and refrigeration systems, responsible for releasing absorbed heat from the refrigerant into the outside air or a water line, thus facilitating the cooling process.
A dual ice maker is a feature in some refrigerators that includes two separate ice makers: one in the fridge compartment and another in the freezer section. This setup doubles the appliance's ice-making capacity.
A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.