Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
appointment lookup logoAppointment Lookup
  1. Repair

Refrigerator stopped working

Common reasons your refrigerator stopped working

The most common reasons your refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.

  • 35%

    35% of the time it's the

  • 29%

    29% of the time it's the

  • 23%

    23% of the time it's the
    Electronic Control Board

  • 13%

    13% of the time it's the
    Something else

  • Schedule your refrigerator repair now!

    We can help! Our service technicians have repaired over 42M refrigerators. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Common refrigerator repair parts you may need

    Replacing one of these refrigerator parts may fix your problem.

    Compressor Replacement

    A locked refrigerator compressor can display several symptoms of malfunction. The most evident indication is a lack of cooling in the refrigerator compartment, leading to higher temperatures and the potential for food spoilage. The freezer may also struggle to maintain the desired freezing temperatures, resulting in no ice production from the icemaker or dispenser. Additionally, you may observe that the compressor is unusually silent or fails to produce its typical humming sound during operation. In certain cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The compressor's inability to circulate refrigerant properly can impact the defrosting process, leading to ice buildup in the freezer. Moreover, a defective compressor could cause a sudden influx of melting frost into the drain line, leading to blockages, inadequate drainage, and potential water leaks.

    Evaporator Replacement

    A defective refrigerator evaporator can reduce cooling efficiency, resulting in higher temperatures in both the refrigerator and freezer sections. This temperature increase may lead to food spoilage and less effective preservation of frozen goods. Frost or ice accumulation on the evaporator coils can impede their ability to absorb heat effectively. Inside the refrigerator, excessive condensation may lead to leaks. Furthermore, a damaged evaporator might produce unusual noises like hissing or gurgling sounds during the refrigeration process.

    Electronic Control Board Replacement

    A faulty electronic control board can cause various issues in a refrigerator, like loss of power, cooling problems, and water leaks. This happens because the board is like the brain of the fridge, managing essential tasks such as temperature control, fan operation, defrost cycles, ice making, and dispenser functions. If the board malfunctions, it can disrupt communication among different parts, including automatic doors, if present. A malfunctioning board might produce clicking or chattering sounds and emit a burning smell. Due to its potential impact on multiple components, it's wise to have a Sears Home Services professional check the board with diagnostic tests to determine if it needs replacement.

    What to expect when you experience a refrigerator stopped working issue

    What is the solution to a stopped working problem?

    Although most stopped working problems are resolved by replacing the compressor, evaporator or electronic control board, the problem could be with something else. A thorough diagnosis and accurate diagnosis are key to understanding the repair costs and resolving the issue.

    Recommendations from our pros when a refrigerator has stopped working

    Many things can be at fault when refrigerator stops working. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    Things to watch for with a refrigerator stopped working diagnosis

    Identifying issues with modern appliances can present considerable difficulties for those without adequate expertise and training. Addressing refrigerator problems without employing accurate diagnostic techniques may result in ineffective repairs characterized by trial and error. With significant advancements in appliance technology over the past decade, contemporary models now incorporate intricate electronic components that pose substantial challenges for troubleshooting. Consequently, do-it-yourself repairs on modern appliances have become increasingly challenging.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.

    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.

    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again

    Tim R, Schaghticoke, NY

    Additional resources to help you fix your refrigerator

    How to Load Your Dishwasher

    What’s the best way to load a dishwasher? Maximize your dishwasher’s space and ensure your dishware and utensils are clean with this expert advice.

    Should You Repair or Replace Your Dishwasher?

    If you’re not sure whether to repair or replace your broken dishwasher, consider the age of the appliance, usage, repair cost and the cost of installing a new dishwasher in your home.

    How to Fix Your Dishwasher When it Won’t Power Up

    When your dishwasher won’t power up, the problem could be as simple as checking the power source – sometimes even as simple as flicking on that light switch next to one you use for the garbage disposal.

    Common refrigerator symptoms to look out for