Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
appointment lookup logoAppointment Lookup
  1. Repair

Refrigerator not draining

Common reasons your refrigerator not draining

The most common reasons your refrigerator is not draining are a locked compressor, defective electronic control board or a damaged door.

  • 48%

    48% of the time it's the

  • 34%

    34% of the time it's the
    Electronic Control Board

  • 7%

    7% of the time it's the

  • 11%

    11% of the time it's the
    Something else

  • Schedule your refrigerator repair now!

    We can help! Our service technicians have repaired over 42M refrigerators. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Common refrigerator repair parts you may need

    Replacing one of these refrigerator parts may fix your problem.

    Compressor Replacement

    When a refrigerator compressor is locked, it can present several symptoms indicating a failure. The most evident sign is a lack of cooling in the refrigerator compartment, resulting in higher temperatures and food spoilage. The freezer may also struggle to maintain the desired freezing temperatures, leading to no ice production from the icemaker or dispenser. Additionally, you may notice that the compressor is unusually quiet or fails to make its typical humming sound during operation. In certain cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The compressor's inability to circulate refrigerant properly can affect the defrost process, resulting in ice buildup in the freezer. Furthermore, a faulty compressor could cause a sudden influx of melting frost into the drain line, leading to blockages, inadequate drainage, and potential water leaks.

    Electronic Control Board Replacement

    If the electronic control board in a refrigerator malfunctions, it can lead to various problems, such as power loss, cooling irregularities, and water seepage. This is because the board functions as the brain of the refrigerator, overseeing crucial functions such as temperature management, fan activity, defrost cycles, icemaker functionality, and dispenser operations. When the board malfunctions, it can disrupt communication among different parts, including automatic door mechanisms if applicable. A defective board may generate clicking or chattering sounds and emit a burning scent. Given its potential impact on multiple components, it's advisable to have a Sears Home Services professional inspect the board using diagnostic tests to determine if replacement is needed.

    Door Replacement

    A refrigerator or freezer door that's damaged can stop the door from closing and sealing properly. It might make it hard to open or close the freezer drawer, needing extra force or feeling like it's stuck. It could also make the drawer not line up precisely with the freezer door. The door might make scraping or grinding sounds due to friction or misalignment. The door gasket won't be able to maintain seal, letting warm, moist air into the refrigerator. This can cause condensation, leading to water collecting in the fridge.

    What to expect when you experience a refrigerator not draining issue

    How to fix a not draining problem

    Solving most not draining problems usually involves replacing the compressor, electronic control board or door. However, there could be other issues, so a thorough diagnosis and accurate diagnosis are key to resolving the problem effectively.

    Our recommendations for a refrigerator that is not draining

    When your refrigerator is not draining, many things can be at fault. To avoid replacing unneeded parts we recommend having an experienced Sears Home Services professional perform diagnostic tests to identify the root cause of the problem and repair the issue.

    What to be mindful of with a refrigerator not draining diagnosis

    Effectively diagnosing malfunctions in modern appliances necessitates a comprehensive understanding and specialized training. Addressing refrigerator issues without employing precise diagnostic techniques may lead to ineffective repairs and unnecessary part replacements. With significant advancements in appliance technology over the past decade, contemporary models now feature intricate electronic components that pose considerable challenges for troubleshooting. Consequently, do-it-yourself repairs on modern appliances have become increasingly intricate.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.

    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.

    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again

    Tim R, Schaghticoke, NY

    Additional resources to help you fix your refrigerator

    Signs Your Refrigerator Is Dying

    Are you experiencing rapid food spoilage or annoyed by excessive refrigerator noise? If so, it might be the right time to consider replacing your fridge.

    Common Refrigerator Problems in 2023

    Your fridge is the workhorse of the kitchen, running 24/7, 365 days a year. You might be on vacation or sleeping, but it’s still working.

    Food Storage Guidelines: How Long Can You Keep Food in the Fridge?

    Wondering if those leftovers are still good? What about that meat? Or milk? Our infographic breaks down the shelf life of common refrigerated items and offers up tips for keeping food fresh.

    Common refrigerator symptoms to look out for

    These refrigerator brands may also experience not draining