Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
appointment lookup logoAppointment Lookup
  1. Repair

Refrigerator not working

Common reasons your refrigerator not working

The most common reasons your refrigerator is not working are a defective electronic control board, bad temperature control thermostat or a locked compressor.

  • 65%

    65% of the time it's the
    Electronic Control Board

  • 12%

    12% of the time it's the
    Temperature Control Thermostat

  • 11%

    11% of the time it's the
    Compressor

  • 12%

    12% of the time it's the
    Something else

  • Schedule your refrigerator repair now!

    We can help! Our service technicians have repaired over 42M refrigerators. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Common refrigerator repair parts you may need

    Replacing one of these refrigerator parts may fix your problem.

    Electronic Control Board Replacement

    A failed electronic control board can lead to a range of issues in a refrigerator, including power loss, cooling irregularities, and water seepage. This is because the board acts as the refrigerator's central control system, managing critical functions such as temperature regulation, fan operation, defrost cycles, icemaker functionality, and dispenser operations. When the board malfunctions, it can disrupt communication among different components, including automatic door mechanisms if present. A faulty board may manifest as clicking or chattering noises and emit a burning odor. Due to its potential impact on multiple components, it's advisable to have a Sears Home Services professional conduct diagnostic tests on the board to determine if replacement is warranted.


    Temperature Control Thermostat Replacement

    A clear indication of a faulty temperature control thermostat is inconsistent temperatures in the refrigerator, resulting in either not enough cooling or overly cold conditions. You may observe changes in food freshness and discover items freezing when they shouldn't. The refrigerator might run all the time or turn on and off frequently, indicating an inability to keep the temperature stable. In some cases, the thermostat might make the refrigerator completely unresponsive, causing it not to cool at all.

    Compressor Replacement

    When the refrigerator compressor is locked, it may exhibit several symptoms indicating a malfunction. The primary sign is a lack of cooling in the refrigerator compartment, resulting in elevated temperatures and the risk of food spoilage. The freezer may also struggle to maintain the desired freezing temperatures, leading to no ice production from the icemaker or dispenser. Additionally, you might notice that the compressor is unusually silent or fails to emit its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The compressor's inability to circulate refrigerant properly can affect the defrosting process, resulting in ice buildup in the freezer. Furthermore, a faulty compressor could cause a sudden surge of melting frost into the drain line, leading to blockages, inadequate drainage, and potential water leaks.

    What to expect when you experience a refrigerator not working issue

    How do you fix a not working problem?

    Addressing most now working issues usually requires replacing the electronic control board, temperature control thermostat, or compressor. However, there could be other underlying factors, making a thorough diagnosis essential. It's crucial to accurately diagnose the problem to understand the extent of the repair and ensure effective resolution.

    Follow these recommendations for a refrigerator that is not working

    If refrigerator is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having an experienced Sears Home Services professional diagnose the issue and repair the problem.

    Things to consider with a refrigerator not working diagnosis

    The process of identifying issues with modern appliances demands a thorough understanding and specialized training. Merely swapping out parts without employing accurate diagnostic techniques may not effectively resolve refrigerator issues. With significant advancements in appliance technology over the past decade, contemporary models now incorporate sophisticated electronic components that pose considerable challenges for troubleshooting. Consequently, do-it-yourself repairs on modern appliances have become increasingly complex

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Additional resources to help you fix your refrigerator

    washer-blog-image-0.jpg
    Eliminate Detergent Residue on Clothes from a Top-Load Washer

    What’s the point of washing your clothes if they come out less clean than when they went into your washer? If you’re frustrated with detergent residue on your clothes, there are a few things you might be doing incorrectly that should solve the problem.

    washer-blog-image-22.jpg
    5 Laundry Myths Debunked: Dryer Edition

    Do socks really go missing in the dryer? Do your jeans actually shrink - or is the culprit last night’s pizza?

    animation of an overflowing washer
    How To Fix Your Washer When It Won’t Stop Filling With Water

    Does your washing machine overflow and won’t stop filling with water? Watch our video for tips on troubleshooting an overflowing washer and how to check the drain hose to fix the problem.

    No one wants a flooding appliance in their home — and thankfully, there are a few super simple things you can check when you’re having this issue with your washer.

    Common refrigerator symptoms to look out for