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Whirlpool refrigerator not working

Common reasons your Whirlpool refrigerator is not working

The most common reasons your Whirlpool refrigerator is not working are a defective electronic control board, bad temperature control thermostat or a locked compressor.

  • 61%

    61% of the time it's the
    Electronic Control Board

  • 11%

    11% of the time it's the
    Temperature Control Thermostat

  • 7%

    7% of the time it's the
    Compressor

  • 21%

    21% of the time it's the
    Something else

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    Most common repairs needed to fix a Whirlpool refrigerator

    Electronic Control Board Replacement

    A defective electronic control board can lead to various failures in a refrigerator, including a lack of power or cooling and water leaking. This is because the board serves as the brain of the refrigerator, controlling crucial operations such as regulating internal temperatures, running fans, managing defrost cycles, overseeing the ice maker, and controlling dispenser functions. If the electronic control board malfunctions, it can disrupt communication between many different components, including automatic doors if equipped. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.


    Temperature Control Thermostat Replacement

    A common sign of a bad temperature control thermostat is temperature inconsistency within the refrigerator compartment, leading to either insufficient cooling or excessively cold conditions. You might notice fluctuations in food freshness and find items freezing inappropriately. The refrigerator may run continuously or cycle frequently, indicating a failure to maintain the set temperature. In some cases, the thermostat might cause the refrigerator to be entirely non-responsive, leading to a complete lack of cooling.

    Compressor Replacement

    A locked refrigerator compressor can exhibit several symptoms indicative of a malfunction. The most noticeable sign is a lack of cooling in the refrigerator compartment, leading to elevated temperatures and the potential for food spoilage. The freezer may also fail to maintain the desired freezing temperatures, resulting in no ice production from the ice maker or dispenser. Additionally, you'll observe that the compressor is unusually silent or fails to produce its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The inability of the compressor to circulate refrigerant properly can affect the defrosting process, leading to ice buildup in the freezer. Furthermore, a faulty compressor could send a sudden influx of melting frost to the drain line, causing it to back up, preventing adequate draining, and potentially causing water leaks.

    What to expect when you experience a Whirlpool refrigerator not working issue

    How is the not working problem fixed?

    Correcting most not working problems usually involves replacing the electronic control board, temperature control thermostat or compressor. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator that is not working

    When the refrigerator is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator not working diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


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    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Additional resources to help you fix your Whirlpool refrigerator

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    How to Fix a Refrigerator That’s Not Cooling

    Is your refrigerator too warm? View our list of common causes of a refrigerator that’s too warm and the steps to help fix your problem.

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    To get to the bottom of the issue, Sears Home Services refrigeration experts shared their insights into the most common problems that cause your fridge to stop cooling properly. While some of the issues they identify have relatively simple fixes, others require a service call.

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    Additional possible Whirlpool refrigerator symptoms you may experience