Samsung refrigerator won't make ice

Common reasons your Samsung refrigerator won’t make ice

The most common reasons your Samsung refrigerator won't make ice are a locked compressor, old water filter or a malfunctioning dispenser.

62% of the time it's the
Compressor

9% of the time it's the
Water Filter

4% of the time it's the
Dispenser

25% of the time it's the
Something else

Most common repairs needed to fix a Samsung refrigerator

Compressor Replacement

A locked refrigerator compressor can exhibit several symptoms indicative of a malfunction. The most noticeable sign is a lack of cooling in the refrigerator compartment, leading to elevated temperatures and the potential for food spoilage. The freezer may also fail to maintain the desired freezing temperatures, resulting in no ice production from the ice maker or dispenser. Additionally, you'll observe that the compressor is unusually silent or fails to produce its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The inability of the compressor to circulate refrigerant properly can affect the defrosting process, leading to ice buildup in the freezer. Furthermore, a faulty compressor could send a sudden influx of melting frost to the drain line, causing it to back up, preventing adequate draining, and potentially causing water leaks.

Troubleshooting compressor problems in refrigerators

Water Filter Replacement

Using an old water filter in a refrigerator can lead to a reduction in water to the ice maker and water dispenser. The filter's capacity to effectively remove impurities diminishes over time, causing a decrease in the water flow rate. You may also notice a decline in the quality of the water and ice dispensed. An old water filter may no longer effectively remove contaminants, leading to a potential change in taste or odor of the dispensed water. This can be particularly noticeable if the filter has been in use beyond its recommended lifespan, typically 6 months.

Water filter finder tool

Dispenser Replacement

When a refrigerator dispenser malfunctions, it can lead to various issues including the dispenser's failure to dispense water or ice, regardless of user input. This malfunction may stem from problems with the dispenser water supply, dispenser controls, or mechanical components within the dispenser assembly. There may be slow or insufficient water flow, inconsistent ice dispensing, or even complete non-functionality. A malfunctioning dispenser may also leak, causing water to pool around the dispenser area or even inside the refrigerator. For a thorough diagnosis and resolution of these issues, it is advisable to have a Sears Home Services professional address the situation.

How to dissasemble a refrigerator dispenser

What to expect when you experience a Samsung refrigerator won't make ice issue

How is the won't make ice problem fixed?

Correcting most won't make ice problems usually involves replacing the compressor, water filter or dispenser. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator that won't make ice

When the refrigerator won't make ice it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator won’t make ice diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

Troubleshooting a Samsung Smart Refrigerator Not Making Ice

When your Samsung smart refrigerator is not making ice, check to see if the water dispenser is working so you know whether the fridge has an adequate water supply.

If the water dispenser isn’t working, follow these troubleshooting steps to find and fix the water supply problem:

Replace the water filter if you haven’t installed a new one within the last year. A clogged water filter will prevent your ice maker and water dispenser from getting water.
Check the water supply cut-off valve. Make sure that valve is fully open. If your Samsung refrigerator uses a saddle valve for the water supply, cycle that saddle valve shut and back open to clear debris and deposits that could be blocking the small opening that the saddle valve uses to supply water to the fridge. This may restore the water supply going to the refrigerator.
See whether water is flowing through the water supply line going to your fridge. Shut off the water supply cut-off valve and disconnect the water supply line from the back of the refrigerator. Place the end of the water line in a bucket and briefly open the water supply cut-off valve to check for water flow coming from the end of the water supply line.

If no water flows from the water supply line, have a plumber fix the water supply going to your Samsung smart refrigerator.

If the water dispenser works, check the water fill tube above the ice maker for a freeze plug that could be preventing water from flowing into the ice mold. Defrost that fill tube and the ice maker should work again.

If these troubleshooting tips don’t help you fix the problem with your Samsung smart refrigerator not making ice, a failed water valve, defective control board, faulty ice maker assembly or wiring failure could be preventing the ice maker from working. Schedule refrigerator repair service and we’ll send a Sears Home Services technician to your home to fix the ice maker failure in your Samsung fridge.

Troubleshooting Ice Maker Issues in Samsung Refrigerators

We understand how frustrating it can be when your Samsung refrigerator isn't making ice. Take a look at the different problems–and solutions-for various Samsung refrigerator models and their ice makers.

Common Causes of Ice Maker Issues

Identifying the root cause of why your Samsung refrigerator is not making ice is a must when trying to find the solution. Here are some common causes:

Water Supply Issues: Make sure the water line isn't kinked and the water valve is fully open. A blocked or inadequate water supply can prevent ice production.
Temperature Settings: The freezer should be set at -2°F. If it's too warm, the ice maker won’t function properly.
Defective Ice Maker: If the ice maker itself is faulty, it will need to be replaced.

Samsung Bottom Freezer Refrigerator Not Making Ice

A Samsung fridge not making ice bottom freezer can be due to several reasons. Here are some potential reasons and find solutions to get your ice maker back in working order.

Samsung Refrigerator Freezer Ice Maker Not Working

If your Samsung refrigerator freezer ice maker is not working, specific troubleshooting steps can help identify the issue. This section will guide you through some common problems and fixes.

Samsung Refrigerator Ice Maker Not Making Ice

If the ice maker in your Samsung refrigerator isn’t working, it could be due to several reasons. This section will help you diagnose and fix the problem.

Samsung Refrigerator French Door Ice Maker Not Working

French door refrigerators may face issues with ice production. This section provides troubleshooting tips to resolve these problems.

Regular Maintenance Tips for Samsung Refrigerators

Keeping up with regular maintenance can prevent many ice maker issues. Here are some tips:

Water Filter Replacement: Replace the water filter every six months to ensure a clear water flow.
Temperature Control: Keep the freezer set at the recommended temperature.
Check for Blockages: Regularly check the ice maker and water lines for blockages.

Samsung Smart Fridge Not Making Ice

Smart fridges can have unique problems when it comes to ice production. This section covers troubleshooting steps specific to smart refrigerators.

Model-Specific Troubleshooting

Different Samsung refrigerator models may require specific troubleshooting steps. Here are some examples:

Samsung Refrigerator RF4287HARS Ice Maker Not Working

For the RF4287HARS model, several factors can cause the ice maker to stop working. We’ll discuss the most common issues and solutions.

Samsung Refrigerator RF28HMEDBSR Ice Maker Not Working

If your RF28HMEDBSR model isn’t producing ice, it could be due to a few key reasons. This section will help you identify and fix the issue.

Troubleshooting Unique Models

Samsung 4 Door Fridge Ice Maker Not Working

For 4 door models, ice maker issues can arise from various sources. We’ll go over the common problems and their fixes.

Samsung Family Hub Refrigerator Not Making Ice

If your Family Hub refrigerator isn’t making ice, it might be due to some specific issues. This section provides tips to get your ice maker working again.

Samsung Bespoke Fridge Not Making Ice

For Bespoke models, ice maker problems can be particularly frustrating. Here are some common issues and solutions to consider.

Samsung Lower Ice Maker Not Working

If the lower ice maker isn’t working, several factors could be at play. We’ll explore the potential causes and how to address them.

For all these issues, if troubleshooting doesn’t resolve the problem, it may be time to call a professional technician to diagnose and fix the issue. Regular maintenance, including checking water lines, replacing filters, and ensuring proper temperature settings, can help keep your Samsung refrigerator’s ice maker running smoothly.

What our customers say about us

With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

Jake is a great person.

He did a great job, the problem is with the refrigerator.

Nancy V, Meridian, ID

Great job

Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.

Karen K, Mount Laurel, NJ

Service appointment

Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again

Tim R, Schaghticoke, NY

Repair Refrigerator Resources

How Does a Kegerator Work?

9 min readDec. 05

Learn how a kegerator works and get answers to frequently asked questions.

RefrigeratorAppliance 101

How Does a Thermoelectric Fridge Work?

4 min readDec. 04

Discover how a thermoelectric fridge works and how to maintain it so it works efficiently.

RefrigeratorAppliance 101

How Does a Propane Refrigerator Work?

6 min readNov. 22

Learn how a propane refrigerator that uses R290 refrigerant works.

RefrigeratorAppliance 101

8 Common Mistakes People Make When Buying a Refrigerator & How to Avoid Them

4 min readNov. 19

Buying a refrigerator is a big decision that requires careful planning to avoid costly mistakes. Learn how to choose the right style, measure your space, and make environmentally friendly choices with ease.

Refrigerator

Glossary Terms

What is a French-Door Refrigerator?

A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

What is Refrigerant?

Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

What is R-12 Refrigerant?

R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

What is CFC Certification?

CFC certification refers to the credentialing process that qualifies HVAC technicians to handle chlorofluorocarbons (CFCs) and other refrigerants in a manner that complies with environmental regulations. It is essential for professionals who install, maintain, or repair HVAC systems and refrigeration equipment.