
Learn how to install refrigerator ice maker kit IM116000 on a compatible top-freezer refrigerator.
The most common reasons your Samsung refrigerator water dispenser is not working are a bad door switch, old water filter or a malfunctioning dispenser.
35% of the time it's the Door Switch
25% of the time it's the Water Filter
19% of the time it's the Dispenser
21% of the time it's the Something else
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The dispenser control for the door that houses the water and ice dispenser must sense that the door is shut before the water dispenser will work on most refrigerators. When the door switch is broken, the interior light won't turn off when the door is closed. Test the door switch by pressing in on the switch plunger or lever with the door open to see whether the interior light turns off. If the light doesn't shut off when you press in on the switch, you'll likely need to replace the door switch to fix the water dispenser problem.
Using an old water filter in a refrigerator can lead to a reduction in water to the ice maker and water dispenser. The filter's capacity to effectively remove impurities diminishes over time, causing a decrease in the water flow rate. You may also notice a decline in the quality of the water and ice dispensed. An old water filter may no longer effectively remove contaminants, leading to a potential change in taste or odor of the dispensed water. This can be particularly noticeable if the filter has been in use beyond its recommended lifespan, typically 6 months.
When a refrigerator dispenser malfunctions, it can lead to various issues including the dispenser's failure to dispense water or ice, regardless of user input. This malfunction may stem from problems with the dispenser water supply, dispenser controls, or mechanical components within the dispenser assembly. There may be slow or insufficient water flow, inconsistent ice dispensing, or even complete non-functionality. A malfunctioning dispenser may also leak, causing water to pool around the dispenser area or even inside the refrigerator. For a thorough diagnosis and resolution of these issues, it is advisable to have a Sears Home Services professional address the situation.
Start by following the troubleshooting tips in your Samsung refrigerator owner’s manual to find the cause of the water dispenser not working.
Make sure refrigerator or freezer door is closed so the dispenser will operate. A side-by-side Samsung refrigerator only requires the freezer door to be closed to operate the water dispenser. On a Samsung French door refrigerator, the door with the dispenser and sometimes the other refrigerator door must be closed for the dispenser to operate.
The dispenser blocks water flow when the control lock is enabled.
On many Samsung refrigerators, you can press and hold the Water button for 3 seconds to disable the control lock feature.
If you haven’t replaced the refrigerator water filter in the last 6 months, it may be time to do that now. A clogged water filter can keep the water dispenser from getting water.
Here’s a video that shows how to replace a common type of Samsung refrigerator water filter:
Check to see if the ice maker is getting water. If the ice maker mold is empty and not filling during the harvest cycle, then check the refrigerator water supply by following these steps:
If these tips don’t help you resolve the problem with your Samsung refrigerator water dispenser not working, schedule service and we’ll send a Sears Home Services technician to your home to fix the issue.
Correcting most water dispenser not working problems usually involves replacing the door switch, water filter or dispenser. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
When the refrigerator water dispenser is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
When water is not coming out of your Samsung refrigerator dispenser, check to see if the ice maker is still producing ice. If not, then a water supply problem could be preventing the water dispenser and ice maker from working.
Follow these steps to check the water supply going to your Samsung refrigerator:
If the ice maker is working, then you know that the refrigerator has an adequate water supply.
Check the dispenser control panel and see if the Control Lock is enabled. If it is, disable the Child Lock feature according to the directions in your owner’s manual.
If these basic troubleshooting tips help resolve the problem with water not coming out of the dispenser in your Samsung refrigerator, schedule refrigerator repair service and we’ll send a Sears Home Services technician to your home to fix the issue.
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A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.