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  1. Repair
  2. Samsung
  3. Samsung Refrigerator

Samsung Refrigerator new model not making ice

Common reasons your Samsung Refrigerator new model not making ice

The most common reasons your Samsung refrigerator new model is not making ice are a faulty icemaker assembly, a clogged icemaker fill tube, or a malfunctioning PCB.

  • 28%

    28% of the time it's the
    Icemaker Assembly

  • 26%

    26% of the time it's the
    Icemaker Fill Tube

  • 16%

    16% of the time it's the
    PCB

  • 30%

    30% of the time it's the
    Something else

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    Most common repairs needed to fix a Samsung refrigerator

    Icemaker Assembly Replacement

    A faulty icemaker could be the reason your refrigerator is not making ice. The icemaker unit is responsible for collecting water, freezing it into cubes, and dispensing the ice into the storage bin. If the icemaker is malfunctioning, it may not complete these tasks correctly, resulting in no ice production. You might notice the ice tray remains empty, or the icemaker doesn't cycle properly. To address this issue, check the icemaker for any visible signs of damage or malfunction. If you suspect the icemaker is faulty, schedule an in-home repair appointment through Sears Home Services to have a technician inspect and replace the icemaker, ensuring your refrigerator produces ice as it should.


    Icemaker Fill Tube Replacement

    A clogged or frozen icemaker fill tube could be the reason your new model refrigerator is not making ice. The fill tube supplies water to the icemaker, allowing it to produce ice. If this tube becomes blocked or frozen, it prevents water from reaching the icemaker, stopping ice production altogether. You may notice the ice tray remains empty or ice cubes are unusually small. To resolve this issue, inspect the fill tube for any blockages or ice buildup and clear it accordingly. If the problem persists, schedule an in-home repair appointment through Sears Home Services to have a technician inspect and clear the fill tube, ensuring your icemaker functions properly.

    PCB Replacement

    A malfunctioning printed circuit board (PCB) could be the reason your new refrigerator is not making ice. The PCB controls the various functions of the icemaker, including water supply and freezing cycles. If the PCB is faulty, it may not send the correct signals to the icemaker, disrupting the ice production process. You might notice that the icemaker isn't cycling properly or that no ice is being produced at all. To address this issue, inspect the PCB for any visible damage or signs of failure. If you suspect the PCB is the problem, schedule an in-home repair appointment through Sears Home Services to have a technician diagnose and replace the faulty PCB, ensuring your icemaker resumes proper operation. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.

    What to expect when you experience a Samsung refrigerator new model not making ice issue

    How is the refrigerator new model not making ice issue fixed?

    Correcting most refrigerator new not making ice issues involves replacing the icemaker assembly, icemaker fill tube, or the PCB. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator new model not making ice problem

    When a refrigerator is not making ice, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator new not making ice diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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    Glossary Terms

    A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

    Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

    R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

    CFC certification refers to the credentialing process that qualifies HVAC technicians to handle chlorofluorocarbons (CFCs) and other refrigerants in a manner that complies with environmental regulations. It is essential for professionals who install, maintain, or repair HVAC systems and refrigeration equipment.

    Additional possible Samsung refrigerator symptoms you may experience