Samsung Refrigerator buttons not working

Common reasons your Samsung Refrigerator buttons not working

The most common reasons your Samsung refrigerator buttons are not working are a cracked control panel, malfunctioning PCB, or failed user interface.

39% of the time it's the
Control Panel

29% of the time it's the
PCB

10% of the time it's the
User Interface

22% of the time it's the
Something else

Most common repairs needed to fix a Samsung refrigerator

Control Panel Replacement

The control panel houses the buttons and circuitry that manage the refrigerator's settings and functions. If the panel is cracked, it can disrupt the electrical connections, making the buttons unresponsive or erratic. You might notice that pressing the buttons yields no response or that certain functions are not accessible. To address this issue, inspect the control panel for any visible cracks or damage. If you suspect the control panel is at fault, schedule an in-home repair appointment through Sears Home Services to have a technician inspect and replace the damaged control panel, ensuring your refrigerator buttons work properly.

How to replace the user interface control on a refrigerator

PCB Replacement

A malfunctioning printed circuit board (PCB) could be the reason your refrigerator buttons are not working. The PCB controls the various electronic functions of the refrigerator, including the response of the buttons on the control panel. If the PCB is faulty, it may not process the signals from the buttons correctly, leading to unresponsive or erratic behavior. You might notice that pressing the buttons does not produce any response or that certain features are not accessible. To address this issue, inspect the PCB for any visible signs of damage or failure. If you suspect the PCB is the problem, schedule an in-home repair appointment through Sears Home Services to have a technician diagnose and replace the faulty PCB, ensuring your refrigerator buttons function properly.

How to replace the electronic control board in a refrigerator

User Interface Replacement

When a refrigerator user interface control becomes inoperative, it loses the ability to communicate with the main control board, affecting settings like temperature or icemaker status. The interface will cease to display, creating the appearance of a powerless refrigerator. In some instances, it may only show an error code. If the user interface solely controls drawer temperature settings, a crack in the shelf housing the interface can prevent it from responding to the selected settings.

How to replace the user interface control on a refrigerator

What to expect when you experience a Samsung refrigerator buttons not working issue

How is the refrigerator buttons not working issue fixed?

Correcting most refrigerator buttons not working issues involves replacing the control panel, PCB, or user interface control. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator buttons not working problem

When a refrigerator buttons are not working, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator buttons not working diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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Glossary Terms

What is a French-Door Refrigerator?

A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

What is Refrigerant?

Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

What is R-12 Refrigerant?

R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

What is CFC Certification?

CFC certification refers to the credentialing process that qualifies HVAC technicians to handle chlorofluorocarbons (CFCs) and other refrigerants in a manner that complies with environmental regulations. It is essential for professionals who install, maintain, or repair HVAC systems and refrigeration equipment.