Sears Home Services
Sears Home Advantage
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyClean & MaintainShop Parts
Resource
RepairHome WarrantyClean & MaintainShop PartsResource CenterGlossary
sears home advantageSears Home Advantageappointment lookup logoAppointment Lookup
  1. Repair
  2. JennAir
  3. JennAir Refrigerator
  4. Refrigerator not cooling

Jenn-Air refrigerator not cooling

Common reasons your Jenn-Air refrigerator is not cooling

The most common reasons your Jenn-Air refrigerator is not cooling are a locked compressor, defective electronic control board or a damaged evaporator.

  • 65%

    65% of the time it's the
    Compressor

  • 12%

    12% of the time it's the
    Electronic Control Board

  • 9%

    9% of the time it's the
    Evaporator

  • 14%

    14% of the time it's the
    Something else

  • Schedule your refrigerator repair now!

    We can help! Our service technicians have the expertise to fix your Jenn-Air refrigerator - no matter where you bought it!

    Call (646) 440-2692 or schedule online now.
    Text (240) 616-1772 to schedule now.

    Most common repairs needed to fix a Jenn-Air refrigerator

    Compressor Replacement

    A locked refrigerator compressor can exhibit several symptoms indicative of a malfunction. The most noticeable sign is a lack of cooling in the refrigerator compartment, leading to elevated temperatures and the potential for food spoilage. The freezer may also fail to maintain the desired freezing temperatures, resulting in no ice production from the ice maker or dispenser. Additionally, you'll observe that the compressor is unusually silent or fails to produce its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The inability of the compressor to circulate refrigerant properly can affect the defrosting process, leading to ice buildup in the freezer. Furthermore, a faulty compressor could send a sudden influx of melting frost to the drain line, causing it to back up, preventing adequate draining, and potentially causing water leaks.


    Electronic Control Board Replacement

    A defective electronic control board can lead to various failures in a refrigerator, including a lack of power or cooling and water leaking. This is because the board serves as the brain of the refrigerator, controlling crucial operations such as regulating internal temperatures, running fans, managing defrost cycles, overseeing the ice maker, and controlling dispenser functions. If the electronic control board malfunctions, it can disrupt communication between many different components, including automatic doors if equipped. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.

    Evaporator Replacement

    A damaged refrigerator evaporator causes a decrease in overall cooling performance, leading to elevated temperatures in both the refrigerator and freezer compartments. These higher temperatures can result in food spoilage and less effective preservation of frozen items. Frost or ice buildup on the evaporator coils may hinder their ability to absorb heat efficiently. Excessive condensation inside the refrigerator can lead to leaks. Additionally, a damaged evaporator may cause unusual noises, such as hissing or gurgling sounds, during the refrigeration cycle.

    What to expect when you experience a Jenn-Air refrigerator not cooling issue

    How is the not cooling problem fixed?

    Correcting most not cooling problems usually involves replacing the compressor, electronic control board or evaporator. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator that is not cooling

    When the refrigerator is not cooling it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator not cooling diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Repair Refrigerator Resources

    ice maker troubleshooting and tips

    Find out how to fix your refrigerator ice maker when it's not making ice.

    A homeowner and technician troubleshooting a refrigerator not working problem.

    If your fridge isn’t working, these quick fixes can help you fix the problem.

    5 min readOct. 03Refrigerator
    Is it Worth Repairing a Refrigerator? A Comprehensive Guide

    Is it worth repairing a refrigerator? Find out the answer and make an informed decision with help from Sears Home Services.

    5 min readSep. 24Refrigerator
    A happy family putting groceries away in their cheerful, modern kitchen.

    Explore the top five summer refrigerator problems, including cycling, leaks, and ice buildup, and find solutions to keep your fridge running smoothly with expert tips from Sears Home Services.

    7 min readAug. 20Refrigerator

    Glossary Terms

    Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

    R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

    CFC certification refers to the credentialing process that qualifies HVAC technicians to handle chlorofluorocarbons (CFCs) and other refrigerants in a manner that complies with environmental regulations. It is essential for professionals who install, maintain, or repair HVAC systems and refrigeration equipment.

    A refrigerator thermostat is a device within a refrigerator that regulates its temperature by turning the cooling system on and off based on the interior temperature compared to the set desired temperature.

    Additional possible JennAir refrigerator symptoms you may experience

    • JennAir refrigerator water dispenser not working
    • JennAir refrigerator leaking water
    • JennAir refrigerator ice maker not working
    • JennAir refrigerator door not closing
    • JennAir refrigerator compressor not running