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  1. Repair
  2. JennAir

Jenn-Air refrigerator door not closing

Common reasons your Jenn-Air refrigerator door is not closing

The most common reasons your Jenn-Air refrigerator door is not closing are a damaged door, defective electronic control board or a dead power supply board.

  • 35%

    35% of the time it's the
    Door

  • 21%

    21% of the time it's the
    Electronic Control Board

  • 12%

    12% of the time it's the
    Power Supply Board

  • 32%

    32% of the time it's the
    Something else

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    Most common repairs needed to fix a Jenn-Air refrigerator

    Door Replacement

    A damaged refrigerator or freezer door can prevent the door from closing and sealing properly. It may create difficulty in smoothly opening or closing the freezer drawer, requiring excessive force or resulting in a sticking sensation. It may also cause a misalignment of the drawer, where it fails to sit flush with the freezer door. A damaged door can also produce scraping or grinding noises during operation, indicating friction or misalignment issues. Additionally, the door gasket won’t be able to maintain a proper seal, allowing warm, humid air into the refrigerator. This can lead to condensation, resulting in water leaks in the refrigerator that won’t be able to drain away.


    Electronic Control Board Replacement

    A defective electronic control board can lead to various failures in a refrigerator, including a lack of power or cooling and water leaking. This is because the board serves as the brain of the refrigerator, controlling crucial operations such as regulating internal temperatures, running fans, managing defrost cycles, overseeing the ice maker, and controlling dispenser functions. If the electronic control board malfunctions, it can disrupt communication between many different components, including automatic doors if equipped. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.

    Power Supply Board Replacement

    A dead refrigerator power supply board can result in a complete loss of power to the refrigerator, resulting in no lights, no cooling, and no operational sounds. The display panel, if present, may be blank or unresponsive. In models with automatic doors, a malfunctioning power supply board may lead to the doors no longer opening or closing automatically as intended. In some cases, there might be intermittent power issues, where the refrigerator may work inconsistently or sporadically. Additionally, the failure of the power supply board can lead to an absence of any audible humming or clicking sounds typically associated with the refrigerator's normal operation.

    What to expect when you experience a Jenn-Air refrigerator door not closing issue

    How is the door not closing problem fixed?

    Correcting most door not closing problems usually involves replacing the door, electronic control board or power supply. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator door that is not closing

    When the refrigerator door is not closing it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator door not closing diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

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    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Additional resources to help you fix your Jenn-Air refrigerator

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    Where Can I Get My Refrigerator Repaired in Houston?

    When you live in Houston, you need your refrigerator—especially in the summer. Hot and humid conditions often drive you toward your refrigerator for cold, refreshing drinks and ice to make the drinks even colder.

    refrigerator-blog-image-31.jpg
    Food Storage Guidelines: How Long Can You Keep Food in the Fridge?

    Wondering if those leftovers are still good? What about that meat? Or milk? Our infographic breaks down the shelf life of common refrigerated items and offers up tips for keeping food fresh.

    refrigerator-blog-image-36.jpg
    Signs Your Refrigerator Is Dying

    Are you experiencing rapid food spoilage or annoyed by excessive refrigerator noise? If so, it might be the right time to consider replacing your fridge.

    Additional possible JennAir refrigerator symptoms you may experience

    • JennAir refrigerator compressor not running
    • JennAir refrigerator leaking water
    • JennAir refrigerator not cooling
    • JennAir refrigerator water dispenser not working