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  1. Repair
  2. Kenmore Elite
  3. Refrigerator not cooling

Kenmore Elite refrigerator not cooling

Common reasons your Kenmore Elite refrigerator is not cooling

The most common reasons your Kenmore Elite refrigerator is not cooling are a locked compressor, defective electronic control board or a damaged evaporator.

  • 61%

    61% of the time it's the
    Compressor

  • 6%

    6% of the time it's the
    Electronic Control Board

  • 6%

    6% of the time it's the
    Evaporator

  • 27%

    27% of the time it's the
    Something else

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    Most common repairs needed to fix a Kenmore Elite refrigerator

    Compressor Replacement

    A locked refrigerator compressor can exhibit several symptoms indicative of a malfunction. The most noticeable sign is a lack of cooling in the refrigerator compartment, leading to elevated temperatures and the potential for food spoilage. The freezer may also fail to maintain the desired freezing temperatures, resulting in no ice production from the ice maker or dispenser. Additionally, you'll observe that the compressor is unusually silent or fails to produce its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The inability of the compressor to circulate refrigerant properly can affect the defrosting process, leading to ice buildup in the freezer. Furthermore, a faulty compressor could send a sudden influx of melting frost to the drain line, causing it to back up, preventing adequate draining, and potentially causing water leaks.


    Electronic Control Board Replacement

    A defective electronic control board can lead to various failures in a refrigerator, including a lack of power or cooling and water leaking. This is because the board serves as the brain of the refrigerator, controlling crucial operations such as regulating internal temperatures, running fans, managing defrost cycles, overseeing the ice maker, and controlling dispenser functions. If the electronic control board malfunctions, it can disrupt communication between many different components, including automatic doors if equipped. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.

    Evaporator Replacement

    A damaged refrigerator evaporator causes a decrease in overall cooling performance, leading to elevated temperatures in both the refrigerator and freezer compartments. These higher temperatures can result in food spoilage and less effective preservation of frozen items. Frost or ice buildup on the evaporator coils may hinder their ability to absorb heat efficiently. Excessive condensation inside the refrigerator can lead to leaks. Additionally, a damaged evaporator may cause unusual noises, such as hissing or gurgling sounds, during the refrigeration cycle.

    What to expect when you experience a Kenmore Elite refrigerator not cooling issue

    How is the not cooling problem fixed?

    Correcting most not cooling problems usually involves replacing the compressor, electronic control board or evaporator. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator that is not cooling

    When the refrigerator is not cooling it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator not cooling diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    Kenmore Elite Not Cooling Troubleshooting

    When you open the refrigerator door and find your Kenmore Elite not cooling, check the temperature settings on the control. Adjust the temperature settings if necessary to initiate proper cooling. The refrigerator temperature should be set to 37-degrees and freezer temperature at 0-degrees.

    While checking the settings, make sure that the refrigerator is not turned off.

    If the refrigerator settings are okay, check for items blocking supply and return vents inside the refrigerator compartment and freezer compartment. Check the owner’s manual for your Kenmore Elite fridge to see the location of air vents inside the refrigerator and freezer. Move any items that you see blocking the vents.

    Excessive frost can inhibit cooling. When your Kenmore Elite is not cooling, check the refrigerator and freezer door gaskets for loose spots, cracks or damage. Reinsert a loose door gasket in the gasket channel. Replace a door gasket if it's cracked or damaged.

    If you’re unable to resolve the Kenmore Elite not cooling problem on your own, schedule repair service and we’ll send a Sears Home Services technician to your home to fix the refrigerator.

    What our customers say about us

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    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

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    Additional possible Kenmore Elite refrigerator symptoms you may experience

    • Kenmore Elite refrigerator won't make ice
    • Kenmore Elite refrigerator leaking water
    • Kenmore Elite refrigerator leaks water
    • Kenmore Elite refrigerator light not working
    • Kenmore Elite refrigerator not working
    • Kenmore Elite refrigerator stopped working
    • Kenmore Elite refrigerator water dispenser not working