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  1. Repair

Freezer door not closing

Common reasons your freezer door not closing

The most common reasons your freezer door is not closing are a bent door hinge, malfunctioning electronic control board or a bad power supply board.

  • 66%

    66% of the time it's the
    Door Hinge

  • 10%

    10% of the time it's the
    Electronic Control Board

  • 5%

    5% of the time it's the
    Power Supply Board

  • 19%

    19% of the time it's the
    Something else

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    Common freezer repair parts you may need

    Replacing one of these freezer parts may fix your problem.

    Door Hinge Replacement

    A misaligned door hinge can hinder the proper closure of the freezer door. Serving as both the pivot point and support system, the door hinge comprises two linked plates—one affixed to the door and the other to the freezer cabinet—enabling smooth opening and closing. If the hinge becomes bent, the door fails to shut correctly. Given the weight of the door and the necessity for precise alignment, it's advisable to schedule a visit from a Sears Home Services Technician to address the hinge issue when the freezer door isn't closing as it should.

    Electronic Control Board Replacement

    A faulty electronic control board may trigger the open door alarm erroneously, even when the freezer door is securely closed. This board relies on signals from the freezer door switch to ascertain the door's status. If a component malfunctions or the logic becomes corrupted, the control board may inaccurately interpret the door's position. Should you encounter issues with the freezer door not closing properly or not being recognized as closed by the control board, it's advisable to have a Sears Home Services Technician inspect the freezer and rectify the issue.

    Power Supply Board Replacement

    If the power supply board malfunctions, the freezer will fail to start up. Consequently, it won't cool, and both the interior and display lights will remain inactive. Additionally, if the freezer features an electronic door lock, it may not engage properly, leading to incomplete door closure. The power supply board plays a crucial role in channeling incoming power from your home's electrical supply to the freezer's internal components. Moreover, it supplies power from the control board to the freezer. A defective power supply board not only impedes normal functioning but also jeopardizes the freezer's protection against power surges, potentially causing harm to electronic parts like the main control board. Should your freezer experience power-up issues, it's advisable to have a Sears Home Services professional examine it and, if necessary, replace the faulty power supply board.

    What to expect when you experience a freezer door not closing issue

    How to fix a freezer door not closing problem

    Fixing most issues related to doors not closing typically requires replacing either the door hinge, electronic control board, or power supply. However, since multiple factors could contribute to the problem, conducting a comprehensive diagnosis is crucial for resolving it effectively. A precise diagnosis is vital for determining the extent of the repair needed.

    Sears Home Services advice for fixing a freezer door that is not closing

    When the freezer door fails to close, several factors could be responsible. To prevent unnecessary part replacements, we advise having a Sears Home Services expert conduct diagnostic tests to pinpoint the underlying issue. Our technicians possess extensive experience in diagnosing various freezer malfunctions.

    What to consider with a freezer door not closing diagnosis

    Figuring out issues with modern appliances can be hard without the right knowledge and training. If you don't use proper diagnostic techniques, you might end up just guessing and replacing parts. Appliances, especially newer ones, have gotten really advanced in the last decade, with electronic parts that are tough to check. Doing repairs yourself on these latest models is getting harder and harder.

    What our customers say about us

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    Fridge repair.

    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

    Curt C, Mount Carmel, IL


    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

    Lisa M, Sahuarita, AZ

    Freezer repair

    Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend

    Lynwood L, Dayton, TX

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    Common freezer symptoms to look out for

    • Freezer clicking
    • Freezer compressor not running
    • Freezer display not working
    • Freezer drawer problem
    • Freezer fan not working
    • Freezer leaking
    • Freezer leaking water
    • Freezer light not working
    • Freezer not cooling
    • Freezer not turning on
    • Freezer not working
    • Freezer won't make ice