Freezer not working

Common reasons your freezer not working

The most common reasons your freezer is not working are a failed compressor, malfunctioning electronic control board or a faulty condenser fan motor.

42% of the time it's the
Compressor

23% of the time it's the
Electronic Control Board

14% of the time it's the
Condenser Fan Motor

21% of the time it's the
Something else

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Common freezer repair parts you may need

Replacing one of these freezer parts may fix your problem.

Compressor Replacement

When your freezer isn't working, a malfunctioning compressor might be the culprit. The compressor's role is to compress and circulate the refrigerant gas within the sealed system, which extracts heat from the freezer's interior, maintaining its cool temperature. If the compressor fails, the freezer won't cool properly. Due to EPA regulations governing refrigerant handling and disposal, it's essential to enlist the services of a certified technician for repairs. You can schedule a service through Sears Home Services, and we'll dispatch a certified technician to your home to address the issue.

How to replace a freezer compressor start relay

Electronic Control Board Replacement

If your freezer isn't functioning, a faulty electronic control board might be to blame. This board receives signals from sensors that monitor the freezer's temperature. Based on this data, it regulates various components like the compressor, fans, and defrost cycle. Additionally, it interprets user inputs, such as temperature adjustments. A malfunctioning control board can prevent the freezer from operating altogether.

How to replace a freezer electronic control board

Condenser Fan Motor Replacement

A defective condenser fan motor can prevent your freezer from operating efficiently. This fan is responsible for circulating cooling air through the condenser to cool the refrigerant. It also helps cool the compressor, preventing it from overheating. When the fan motor malfunctions, your freezer won't cool properly, and the compressor may shut off to prevent further issues. If your freezer stops working, it's advisable to have a Sears Home Services Technician inspect and repair it.

How to replace the condenser fan motor

What to expect when you experience a freezer not working issue

How to fix the freezer not working problem

Addressing most issues with a non-functioning freezer typically entails replacing the compressor, electronic control board, or condenser fan motor. However, since various factors could contribute to the problem, a comprehensive diagnosis is crucial for effective resolution. An accurate diagnosis is necessary to determine the extent of the required repair.

Sears Home Services solutions for a freezer that is not working

If your freezer isn't operating, there could be numerous causes. To prevent unnecessary part replacements, we advise having a Sears Home Services expert conduct diagnostic tests to pinpoint the underlying issue. Our technicians have extensive experience in diagnosing various types of freezer malfunctions.

What to watch for with a freezer not working diagnosis

It can be hard to diagnose modern appliances without the right knowledge and training. If you don't use proper diagnostic techniques, you might end up just guessing and replacing parts. Appliances, especially those made in the last decade, have become very advanced, with electronic parts that are hard to check. Repairing the latest appliance models yourself is getting harder.

What our customers say about us

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Fridge repair.

Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

Curt C, Mount Carmel, IL

Happy!

Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

Lisa M, Sahuarita, AZ