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  1. Repair

Freezer drawer problem

Common reasons your freezer drawer problem

The most common reasons your freezer has a drawer problem are broken shelves, damaged door or a dead icemaker assembly.

  • 33%

    33% of the time it's the

  • 21%

    21% of the time it's the

  • 21%

    21% of the time it's the
    Icemaker Assembly

  • 25%

    25% of the time it's the
    Something else

  • Schedule your freezer repair now!

    We can help! Our service technicians have repaired over 24.6M freezers. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Common freezer repair parts you may need

    Replacing one of these freezer parts may fix your problem.

    Shelves Replacement

    Damaged freezer shelves can create obstacles for the movement of a freezer drawer in various ways. These shelves provide support for items and help maintain the freezer's stability. When a shelf breaks, it may droop or shift from its proper position, causing the drawer above or below to encounter difficulty when opening or closing. Furthermore, fragments or edges from the broken shelf can block the drawer's path, making it harder to slide smoothly. This obstruction not only makes it challenging to reach items inside the drawer but also increases the risk of additional damage to the drawer or other parts if force is used to overcome the blockage.

    Door Replacement

    A damaged freezer door could lead to issues with the drawer. When closing, the door might collide with the drawer, resulting in damage. A Sears Home Services Technician can inspect your door to assess the problem. In some cases, a straightforward adjustment of the door can resolve the drawer issue. If adjustments prove ineffective, the technician will replace the door to address the problem.

    Icemaker Assembly Replacement

    A faulty icemaker assembly in the freezer could lead to issues with a drawer. If the icemaker fails to release a batch of frozen ice cubes from its mold and subsequently activates the water fill valve to refill the ice mold, excess water may spill out and leak into the freezer. This leaking water can freeze around a drawer, preventing it from opening properly. Replacing the icemaker assembly is the solution to this type of drawer problem. If you encounter a freezer drawer that won't pull out, schedule a visit from a Sears Home Services Technician to address the issue.

    What to expect when you experience a freezer drawer problem issue

    How do I fix a drawer problem in the freezer?

    Fixing most drawer-related issues typically requires replacing the shelves, door, or ice maker assembly. However, since various factors can contribute to these problems, a comprehensive diagnosis is crucial for effective repair. A precise diagnosis is necessary for determining the extent of the repair costs.

    Sears Home Services expert tips for a freezer drawer problem

    When encountering a freezer drawer issue, there could be multiple underlying causes. To prevent unnecessary part replacements, we advise having a Sears Home Services expert conduct diagnostic tests to pinpoint the exact problem. Our technicians possess ample experience in diagnosing various freezer malfunctions.

    What to look for with a freezer drawer problem diagnosis

    Diagnosing modern appliances can pose challenges without adequate knowledge and training. Attempting to fix freezer issues without employing proper diagnostic techniques may result in replacing parts without certainty. In the last decade, appliances have advanced significantly, often incorporating complex electronic components that are challenging to assess. DIY repairs on recent appliance models are progressively more intricate.

    What our customers say about us

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    Fridge repair.

    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

    Curt C, Mount Carmel, IL


    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

    Lisa M, Sahuarita, AZ

    Freezer repair

    Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend

    Lynwood L, Dayton, TX

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    Common freezer symptoms to look out for

    • Freezer clicking
    • Freezer compressor not running
    • Freezer display not working
    • Freezer door not closing
    • Freezer fan not working
    • Freezer leaking
    • Freezer leaking water
    • Freezer light not working
    • Freezer not cooling
    • Freezer not turning on
    • Freezer not working
    • Freezer won't make ice

    These freezer brands may also experience drawer problem