Appointment Lookup
646-440-2692
KitchenAid freezer drawer problem
Common reasons your KitchenAid freezer has a drawer problem
The most common reasons your KitchenAid freezer has a drawer problem are broken shelves, damaged door or a dead ice maker assembly.
33% of the time it's the Shelves
21% of the time it's the Door
21% of the time it's the Ice Maker Assembly
25% of the time it's the Something else
Schedule your freezer repair now!
We can help! Our service technicians have repaired over 100,000 KitchenAid freezers. We can fix yours no matter where you bought it.
Most common repairs needed to fix a KitchenAid freezer
Shelves Replacement
Broken freezer shelves can impede the movement of a freezer drawer in several ways. The shelf serves as a structural support for the items stored on it and contributes to the overall stability of the freezer's interior. When a shelf is broken, it may sag or lose its proper alignment, causing the drawer above or below it to encounter resistance when being pulled out or pushed in. Additionally, fragments or protruding edges from the broken shelf can obstruct the path of the drawer, hindering its smooth movement. This obstruction not only affects the ease of access to items inside the drawer but also poses a risk of further damage to the drawer or other components if force is applied to overcome the resistance.
Door Replacement
A drawer problem in your freezer could be caused by a damaged door. The door can hit against a drawer when closing and cause damage. A Sears Home Services Technician can visit your home and examine the door. Sometimes simple door adjustment will fix the drawer problem. The technician will replace the door if adjustments don’t fix the issue.
Ice Maker Assembly Replacement
A drawer problem in the freezer can be caused by a bad ice maker assembly. If the ice maker fails to eject a batch of frozen ice cubes in its mold and then activates the water fill valve to fill the ice mold, the fill water will spill out of the ice mold and leak into the freezer. The leaking water can freeze around a drawer and keep it from opening. Replacing the ice maker assembly will fix this type of drawer problem. When your freezer has a drawer that won't pull out, have a Sears Home Services Technician visit your home and fix the issue.
What to expect when you experience a KitchenAid freezer drawer problem issue
How is the drawer problem fixed?
Correcting most drawer problems usually involves replacing the shelves, door or ice maker assembly. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
Sears Home Services recommendations for a freezer drawer problem
When the freezer has a drawer problem it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.
What to look out for with a freezer drawer problem diagnosis
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
What our customers say about us
With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it
Fridge repair.
Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.
Curt C, Mount Carmel, IL
Happy!
Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!
Lisa M, Sahuarita, AZ
Freezer repair
Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend
Lynwood L, Dayton, TX
Frequently Asked Questions
Repair Freezer Resources
Learn the reasons why your deep freezer is leaking water and how to fix the problem.
Explore these common freezer problems and their likely causes, providing insight from Sears' expert technicians.
Discover why your freezer is only freezing at the bottom with Sears Home Services.
Learn how chest freezers work and how to troubleshoot common problems.
Glossary Terms
A freezer bag is a specially designed plastic bag used for the cold storage of food in the freezer, offering protection against freezer burn and preserving the food's freshness and flavor over extended periods.
A freezer compressor is a vital component of a freezer's refrigeration system, functioning as a pump to circulate refrigerant through the system, which cools the interior by absorbing and expelling heat.
A freezer door gasket is a flexible seal that outlines the edge of the freezer door, ensuring an airtight closure to maintain cold temperatures inside and prevent warm air from entering.
A manual defrost freezer is an appliance that needs to be switched off and allowed to thaw periodically to remove accumulated ice, ensuring efficient operation and storage space maximization.