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  1. Repair
  2. KitchenAid

KitchenAid freezer drawer problem

Common reasons your KitchenAid freezer has a drawer problem

The most common reasons your KitchenAid freezer has a drawer problem are broken shelves, damaged door or a dead ice maker assembly.

  • 33%

    33% of the time it's the

  • 21%

    21% of the time it's the

  • 21%

    21% of the time it's the
    Ice Maker Assembly

  • 25%

    25% of the time it's the
    Something else

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    Most common repairs needed to fix a KitchenAid freezer

    Shelves Replacement

    Broken freezer shelves can impede the movement of a freezer drawer in several ways. The shelf serves as a structural support for the items stored on it and contributes to the overall stability of the freezer's interior. When a shelf is broken, it may sag or lose its proper alignment, causing the drawer above or below it to encounter resistance when being pulled out or pushed in. Additionally, fragments or protruding edges from the broken shelf can obstruct the path of the drawer, hindering its smooth movement. This obstruction not only affects the ease of access to items inside the drawer but also poses a risk of further damage to the drawer or other components if force is applied to overcome the resistance.

    Door Replacement

    A drawer problem in your freezer could be caused by a damaged door. The door can hit against a drawer when closing and cause damage. A Sears Home Services Technician can visit your home and examine the door. Sometimes simple door adjustment will fix the drawer problem. The technician will replace the door if adjustments don’t fix the issue.

    Ice Maker Assembly Replacement

    A drawer problem in the freezer can be caused by a bad ice maker assembly. If the ice maker fails to eject a batch of frozen ice cubes in its mold and then activates the water fill valve to fill the ice mold, the fill water will spill out of the ice mold and leak into the freezer. The leaking water can freeze around a drawer and keep it from opening. Replacing the ice maker assembly will fix this type of drawer problem. When your freezer has a drawer that won't pull out, have a Sears Home Services Technician visit your home and fix the issue.

    What to expect when you experience a KitchenAid freezer drawer problem issue

    How is the drawer problem fixed?

    Correcting most drawer problems usually involves replacing the shelves, door or ice maker assembly. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a freezer drawer problem

    When the freezer has a drawer problem it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

    What to look out for with a freezer drawer problem diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

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    Freezer repair

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    Additional resources to help you fix your KitchenAid freezer

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    5 Most Common Freezer Problems and Solutions

    Don’t let your freezer freeze you out. We’ll help identify the likely causes of the most common freezer repairs.

    Has your frozen food lost its chill? Is your meat so freezer-burnt it’s entirely white? Is the freezer moaning and groaning like Old Man Winter himself — or worse, not working at all?

    When your freezer isn’t doing its job, it might not be a catastrophe requiring a repair or all-out replacement. Before calling in the experts for a repair, you can sometimes do a little sleuthing yourself — armed with some inside information from the technicians at Sears.

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    Additional possible KitchenAid freezer symptoms you may experience

    • KitchenAid freezer door not closing
    • KitchenAid freezer leaking
    • KitchenAid freezer leaking water
    • KitchenAid freezer leaks water
    • KitchenAid freezer light not working
    • KitchenAid freezer not cooling
    • KitchenAid freezer not working

    These freezer brands may also experience drawer problem