KitchenAid Freezer not freezing

Why is my KitchenAid freezer not freezing?

Power supply issues are a leading cause of your KitchenAid freezer not working. If your freezer has an interior light, open the door to see if the light turns on. If it does, then you know the appliance is getting electrical power.

If your freezer is completely dead, follow these basic troubleshooting steps to restore power:

1. Check the power cord to make sure that it’s fully plugged into the electrical outlet. Check the power cord for damage and replace the power cord if it’s cut, frayed or damaged.
2. If the power cord is okay and the freezer is completely dead, reset the house circuit breaker for the freezer outlet.
3. If the freezer is still dead, test the electrical outlet for power by plugging a nightlight or other small electrical device into the outlet. If the outlet is dead, have an electrician fix the outlet.

If the outlet works and the freezer won’t power up, it may have a defective electronic control board or a bad cold control thermostat. A wiring failure or a number of other failures could also be preventing the freezer from getting power.

Freezer Control Failure

If you know the freezer has electrical power, but the compressor won't run, a failed cold control thermostat could be the problem if your freezer has a dial control.

To determine if the freezer cold control thermostat is working, unplug the freezer and check for continuity from the power cord wire that connects to the cold control thermostat and the wire that supplies power to the compressor from the control. If your meter doesn't measure continuity between those wires, then you'll likely need to replace the freezer cold control thermostat because it isn't sending electrical current to the compressor.

Here’s an illustrated guide that shows how to replace the cold control thermostat in a freezer:

How to replace the cold control thermostat in a freezer.

Freezer Electronic Control Failure

When the freezer is getting electrical power but the condenser fan and compressor won’t run because they’re not getting electrical current from the electronic control board, you’ll likely need to replace the circuit board.

Here’s a video that shows how to replace the electronic control board in a freezer:

If you’re uncertain that the electronic control board is bad or you need help resolving your freezer problem, schedule freezer repair service and we’ll send a Sears Home Services technician to your home to fix the problem.

What to expect when you experience a KitchenAid freezer not freezing issue

How is the freezer not freezing issue fixed?

Correcting most freezer not freezing issues involves replacing the compressor start relay, temperature control thermostat, or PCB. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a freezer not freezing problem

When a freezer is not freezing, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

What to look out for with a freezer not freezing diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.