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  1. Repair

Freezer won't make ice

Common reasons your freezer won't make ice

The most common reasons your freezer won't make ice are a failed compressor, old water filter or a faulty dispenser.

  • 45%

    45% of the time it's the

  • 38%

    38% of the time it's the
    Water Filter

  • 7%

    7% of the time it's the

  • 10%

    10% of the time it's the
    Something else

  • Schedule your freezer repair now!

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    Common freezer repair parts you may need

    Replacing one of these freezer parts may fix your problem.

    Compressor Replacement

    If your freezer isn't making ice, it might be because of a faulty compressor. The icemaker won't push out frozen cubes unless the freezer is colder than 5-degrees. If the compressor isn't working right and can't cool the freezer enough, the icemaker won't do its job. If your freezer's icemaker stops working, get it checked and fixed by a Sears Home Services Repair Expert.

    Water Filter Replacement

    If you keep using an old water filter in your freezer, it can reduce the amount of water that goes to the icemaker and water dispenser, if your freezer has one. As time goes on, the filter becomes less effective at removing impurities, which slows down the flow of water. When the icemaker doesn't get enough water, it won't work properly, and you might notice that the ice and water from the dispenser aren't as good. An old water filter might not be able to remove contaminants well anymore, which could change the taste or smell of the water you get from the dispenser, especially if you've been using the filter for longer than the recommended six months.

    Dispenser Replacement

    If your freezer isn't producing ice, a malfunctioning dispenser might be the issue. The dispenser contains controls responsible for activating and deactivating the icemaker. If a defective control within the dispenser fails to send power to the icemaker, it won't function properly. Additionally, if the ice bin is full, but the dispenser's ice chute door doesn't open, it may indicate a faulty dispenser that needs replacement. Contact a Sears Home Services Technician to inspect your freezer when it's not making ice. The technician will replace the dispenser if it's found to be faulty.

    What to expect when you experience a freezer won't make ice issue

    How to fix the won't make ice problem

    Addressing most issues where the freezer fails to produce ice typically entails replacing the compressor, water filter, or dispenser. However, given the numerous potential causes, conducting a comprehensive diagnosis is crucial for resolving the problem. A precise diagnosis is vital for determining the extent of the repair needed.

    Sears Home Services advice for a freezer that won't make ice

    If your freezer isn't making ice, there could be various reasons behind it. To prevent unnecessary part replacements, we advise seeking assistance from a Sears Home Services professional who can conduct diagnostic tests to pinpoint the root cause of the issue. Our technicians possess expertise in diagnosing all kinds of freezer malfunctions.

    What to look for with a freezer won't make ice diagnosis

    Understanding and diagnosing modern appliances without the right knowledge and training can pose challenges. If you don't employ proper diagnostic methods, addressing your freezer issue might simply involve replacing parts based on guesswork. Over the past decade, appliances have become highly sophisticated, with many featuring electronic components that are hard to assess. As a result, DIY repairs on the latest appliance models are becoming more challenging.

    What our customers say about us

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    Fridge repair.

    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

    Curt C, Mount Carmel, IL


    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

    Lisa M, Sahuarita, AZ

    Freezer repair

    Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend

    Lynwood L, Dayton, TX

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    Common freezer symptoms to look out for

    • Freezer clicking
    • Freezer compressor not running
    • Freezer display not working
    • Freezer door not closing
    • Freezer drawer problem
    • Freezer fan not working
    • Freezer leaking
    • Freezer leaking water
    • Freezer light not working
    • Freezer not cooling
    • Freezer not turning on
    • Freezer not working