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  1. Repair
  2. Samsung

Samsung freezer won't make ice

Common reasons your Samsung freezer won’t make ice

The most common reasons your Samsung freezer won't make ice are a failed compressor, old water filter or a faulty dispenser.

  • 62%

    62% of the time it's the

  • 9%

    9% of the time it's the
    Water Filter

  • 4%

    4% of the time it's the

  • 25%

    25% of the time it's the
    Something else

  • Schedule your freezer repair now!

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    Most common repairs needed to fix a Samsung freezer

    Compressor Replacement

    When the freezer won’t make ice, a bad compressor could be causing the problem. The ice maker in the freezer won’t eject frozen cubes unless freezer temperature is below 5-degrees. A faulty compressor that won’t cool the freezer below that temperature will prevent the ice maker from working. When the ice maker in your freezer stops working, have it diagnosed and repaired by a Sears Home Services Repair Expert.

    Water Filter Replacement

    Using an old water filter in a freezer can lead to a reduction in water to the ice maker and water dispenser, if present. Over time, the filter's capacity to effectively remove impurities diminishes, causing a decrease in the water flow rate. An insufficient supply of water to the ice maker will prevent it from working properly, and you may also notice a decline in the quality of the ice and dispensed water. An old water filter may no longer effectively remove contaminants, potentially altering the taste or odor of the dispensed water, especially if the filter has been in use beyond its recommended lifespan, typically 6 months.

    Dispenser Replacement

    A faulty dispenser can be the problem when your freezer won’t make ice. The dispenser has controls that turn the ice maker on and off. If a defective control on the dispenser doesn’t send power to the ice maker, the ice maker won’t work. If the ice bin is full of ice but the door on the dispenser ice chute won’t open, then you may also need to replace a faulty dispenser. Have a Sears Home Services Technician visit your home and check the freezer when it won’t make ice. The technician will replace the dispenser if it’s faulty.

    What to expect when you experience a Samsung freezer won't make ice issue

    How is the won't make ice problem fixed?

    Correcting most won't make ice problems usually involves replacing the compressor, water filter or dispenser. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a freezer that won't make ice

    When the freezer won't make ice it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

    What to look out for with a freezer won’t make ice diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

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    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

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    Freezer repair

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    Additional resources to help you fix your Samsung freezer

    image of a fridge and freezer
    5 Most Common Freezer Problems and Solutions

    Don’t let your freezer freeze you out. We’ll help identify the likely causes of the most common freezer repairs.

    Has your frozen food lost its chill? Is your meat so freezer-burnt it’s entirely white? Is the freezer moaning and groaning like Old Man Winter himself — or worse, not working at all?

    When your freezer isn’t doing its job, it might not be a catastrophe requiring a repair or all-out replacement. Before calling in the experts for a repair, you can sometimes do a little sleuthing yourself — armed with some inside information from the technicians at Sears.

    How do I defrost my freezer?

    While most upright freezers have automatic defrost systems that prevent frost buildup continuously, many chest freezers need to be manually defrosted when ¼ to ½ inch of frost builds up inside the freezer.

    Kitchen Storage Solutions

    Reduce the amount of clutter in your kitchen with these kitchen space saving ideas. You won’t believe how much stuff you can store!

    Additional possible Samsung freezer symptoms you may experience

    • Samsung freezer display not working
    • Samsung freezer door not closing
    • Samsung freezer fan not working
    • Samsung freezer leaking
    • Samsung freezer leaking water
    • Samsung freezer light not working
    • Samsung freezer not cooling
    • Samsung freezer not working
    • Samsung freezer stopped working

    These freezer brands may also experience won’t make ice