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Samsung freezer not working
Common reasons your Samsung freezer is not working
The most common reasons your Samsung freezer is not working are a failed compressor, malfunctioning electronic control board or a faulty condenser fan motor.
42% of the time it's the Compressor
23% of the time it's the Electronic Control Board
14% of the time it's the Condenser Fan Motor
21% of the time it's the Something else
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Most common repairs needed to fix a Samsung freezer
Compressor Replacement
When your freezer is not working, a failed compressor could be causing the problem. The function of a freezer compressor is to compress and pump the refrigerant gas that flows through the sealed system, which in turns absorbs and removes heat from the inside of the freezer, keeping it cool. When the compressor fails, the freezer won’t cool at all. Because the EPA regulates the handling and disposal of all refrigerants, you’ll need to have a certified service technician perform the repair. Schedule service through Sears Home Services and we’ll send a certified technician to your home to fix your freezer.
Electronic Control Board Replacement
If your freezer is not working, a malfunctioning electronic control board could be causing the problem. The electronic control board receives signals from various sensors to monitor the temperature inside the freezer. Using the information it receives from these sensors, the board starts or stops the compressor, fans, defrost cycle and other components. It also interprets user inputs such as temperature adjustments or mode selections and implements the corresponding actions. A dead control board can keep the freezer from working at all.
Condenser Fan Motor Replacement
A faulty condenser fan motor can keep your freezer from working. The condenser fan circulates cooling air through the condenser to cool refrigerant. The condenser fan also circulates cooling air over the compressor to help keep the compressor from overheating. Your freezer won’t cool properly when the fan motor stops working. Also, the compressor can overheat and shut off to further inhibit cooling. When your freezer stops working, have a Sears Home Services Technician visit your home and fix the problem.
What to expect when you experience a Samsung freezer not working issue
How is the not working problem fixed?
Correcting most not working problems usually involves replacing the compressor, electronic control board or condenser fan motor. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
Sears Home Services recommendations for a freezer that is not working
When the freezer is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. We provide Samsung freezer repair, and our technicians are experienced at diagnosing and solving all types of freezer issues.
What to look out for with a freezer not working diagnosis
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
Bespoke Freezer Not Working
When your Samsung Bespoke freezer is not working, check the power cord. Make sure that it’s plugged securely into the electrical outlet.
Check the house circuit breaker for the freezer electrical outlet. Reset the circuit breaker if your find it tripped.
Test the electrical outlet for power. Plug a night light or small appliance into the outlet to see if it has power. If the electrical outlet is dead, have an electrician fix that outlet.
Try resetting the electronic control board by unplugging the freezer power cord or shutting off the house circuit breaker for the freezer’s electrical outlet. Leave power off for 2 minutes then plug in the power cord or reset the house circuit breaker to restore electrical power. The electronic control board will reboot and reset when power is restored. Check to see if the freezer begins working again.
If these basic troubleshooting tips don’t help you fix a Bespoke freezer not working, schedule freezer repair service and we’ll send a Sears Home Services technician to repair the issue.
Why is my Samsung freezer not working?
Simple issues such as lack of electrical power or control panel settings can prevent your Samsung freezer from working.
Check the Power Supply
If the control panel won’t light up and the freezer doesn’t have any power, make sure that the power cord is fully plugged into the electrical outlet.
If you suspect that the electrical outlet is dead, reset the house circuit breaker for the outlet.
If the freezer still won’t power up, test the electrical outlet using this procedure:
- Unplug the freezer.
- Plug a night light or small appliance into the outlet to see if the outlet has power.
- If the outlet is dead, contact an electrician to fix the outlet.
Check the Freezer Control Panel Settings
Make sure that the freezer is set in the Freezer mode. Follow the instructions in the image below to set you Samsung freezer correctly:
Follow the Troubleshooting Directions in the Owner’s Manual
The owner’s manual lists these basic troubleshooting tasks when your Samsung freezer isn’t working:
If you follow these directions and the freezer still won’t freeze, schedule repair service and we’ll send a Sears Home Services technician to your home to fix the problem.
How do you reset a Samsung freezer?
Unplug the freezer power cord or shot off the house circuit breaker for the freezer to completely disconnect electrical power. Leave power off for 2 minutes then plug the power cord back in or reset the house circuit breaker to restore electrical power. The electronic control board will reboot and reset.
This tactic will sometimes cure problems such as lack of cooling or a locked up control panel.
If the freezer doesn’t work properly after restoring power to reset the control board, schedule repair services and we’ll send a technician to your home to fix the problem.
What our customers say about us
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Fridge repair.
Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.
Curt C, Mount Carmel, IL
Happy!
Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!
Lisa M, Sahuarita, AZ
Freezer repair
Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend
Lynwood L, Dayton, TX
Frequently Asked Questions
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Glossary Terms
A freezer bag is a specially designed plastic bag used for the cold storage of food in the freezer, offering protection against freezer burn and preserving the food's freshness and flavor over extended periods.
A freezer compressor is a vital component of a freezer's refrigeration system, functioning as a pump to circulate refrigerant through the system, which cools the interior by absorbing and expelling heat.
A freezer door gasket is a flexible seal that outlines the edge of the freezer door, ensuring an airtight closure to maintain cold temperatures inside and prevent warm air from entering.
A manual defrost freezer is an appliance that needs to be switched off and allowed to thaw periodically to remove accumulated ice, ensuring efficient operation and storage space maximization.