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  1. Repair
  2. Samsung
  3. Freezer not working

Samsung freezer not working

Common reasons your Samsung freezer is not working

The most common reasons your Samsung freezer is not working are a failed compressor, malfunctioning electronic control board or a faulty condenser fan motor.

  • 42%

    42% of the time it's the

  • 23%

    23% of the time it's the
    Electronic Control Board

  • 14%

    14% of the time it's the
    Condenser Fan Motor

  • 21%

    21% of the time it's the
    Something else

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    Most common repairs needed to fix a Samsung freezer

    Compressor Replacement

    When your freezer is not working, a failed compressor could be causing the problem. The function of a freezer compressor is to compress and pump the refrigerant gas that flows through the sealed system, which in turns absorbs and removes heat from the inside of the freezer, keeping it cool. When the compressor fails, the freezer won’t cool at all. Because the EPA regulates the handling and disposal of all refrigerants, you’ll need to have a certified service technician perform the repair. Schedule service through Sears Home Services and we’ll send a certified technician to your home to fix your freezer.

    Electronic Control Board Replacement

    If your freezer is not working, a malfunctioning electronic control board could be causing the problem. The electronic control board receives signals from various sensors to monitor the temperature inside the freezer. Using the information it receives from these sensors, the board starts or stops the compressor, fans, defrost cycle and other components. It also interprets user inputs such as temperature adjustments or mode selections and implements the corresponding actions. A dead control board can keep the freezer from working at all.

    Condenser Fan Motor Replacement

    A faulty condenser fan motor can keep your freezer from working. The condenser fan circulates cooling air through the condenser to cool refrigerant. The condenser fan also circulates cooling air over the compressor to help keep the compressor from overheating. Your freezer won’t cool properly when the fan motor stops working. Also, the compressor can overheat and shut off to further inhibit cooling. When your freezer stops working, have a Sears Home Services Technician visit your home and fix the problem.

    What to expect when you experience a Samsung freezer not working issue

    How is the not working problem fixed?

    Correcting most not working problems usually involves replacing the compressor, electronic control board or condenser fan motor. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a freezer that is not working

    When the freezer is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

    What to look out for with a freezer not working diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    Bespoke Freezer Not Working

    When your Samsung Bespoke freezer is not working, check the power cord. Make sure that it’s plugged securely into the electrical outlet.

    Check the house circuit breaker for the freezer electrical outlet. Reset the circuit breaker if your find it tripped.

    Test the electrical outlet for power. Plug a night light or small appliance into the outlet to see if it has power. If the electrical outlet is dead, have an electrician fix that outlet.

    Try resetting the electronic control board by unplugging the freezer power cord or shutting off the house circuit breaker for the freezer’s electrical outlet. Leave power off for 2 minutes then plug in the power cord or reset the house circuit breaker to restore electrical power. The electronic control board will reboot and reset when power is restored. Check to see if the freezer begins working again.

    If these basic troubleshooting tips don’t help you fix a Bespoke freezer not working, schedule freezer repair service and we’ll send a Sears Home Services technician to repair the issue.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Fridge repair.

    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

    Curt C, Mount Carmel, IL


    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

    Lisa M, Sahuarita, AZ

    Freezer repair

    Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend

    Lynwood L, Dayton, TX

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    Additional possible Samsung freezer symptoms you may experience

    • Samsung freezer won't make ice
    • Samsung freezer display not working
    • Samsung freezer door not closing
    • Samsung freezer fan not working
    • Samsung freezer leaking water
    • Samsung freezer light not working
    • Samsung freezer not cooling