Jenn-Air freezer not working

Common reasons your Jenn-Air freezer is not working

The most common reasons your Jenn-Air freezer is not working are a failed compressor, malfunctioning electronic control board or a faulty condenser fan motor.

65% of the time it's the
Compressor

12% of the time it's the
Electronic Control Board

11% of the time it's the
Condenser Fan Motor

12% of the time it's the
Something else

Most common repairs needed to fix a Jenn-Air freezer

Compressor Replacement

When your freezer is not working, a failed compressor could be causing the problem. The function of a freezer compressor is to compress and pump the refrigerant gas that flows through the sealed system, which in turns absorbs and removes heat from the inside of the freezer, keeping it cool. When the compressor fails, the freezer won’t cool at all. Because the EPA regulates the handling and disposal of all refrigerants, you’ll need to have a certified service technician perform the repair. Schedule service through Sears Home Services and we’ll send a certified technician to your home to fix your freezer.

How to replace a freezer compressor start relay

Electronic Control Board Replacement

If your freezer is not working, a malfunctioning electronic control board could be causing the problem. The electronic control board receives signals from various sensors to monitor the temperature inside the freezer. Using the information it receives from these sensors, the board starts or stops the compressor, fans, defrost cycle and other components. It also interprets user inputs such as temperature adjustments or mode selections and implements the corresponding actions. A dead control board can keep the freezer from working at all.

How to replace a freezer electronic control board

Condenser Fan Motor Replacement

A faulty condenser fan motor can keep your freezer from working. The condenser fan circulates cooling air through the condenser to cool refrigerant. The condenser fan also circulates cooling air over the compressor to help keep the compressor from overheating. Your freezer won’t cool properly when the fan motor stops working. Also, the compressor can overheat and shut off to further inhibit cooling. When your freezer stops working, have a Sears Home Services Technician visit your home and fix the problem.

How to replace the condenser fan motor

What to expect when you experience a Jenn-Air freezer not working issue

How is the not working problem fixed?

Correcting most not working problems usually involves replacing the compressor, electronic control board or condenser fan motor. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a freezer that is not working

When the freezer is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

What to look out for with a freezer not working diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

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Happy!

Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

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Freezer repair

Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend

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Glossary Terms

What is a Manual Defrost Freezer?

A manual defrost freezer is an appliance that needs to be switched off and allowed to thaw periodically to remove accumulated ice, ensuring efficient operation and storage space maximization.

What is a French-Door Refrigerator?

A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

What is a Furnace?

A furnace is a major appliance that heats air distributed throughout a home or building via a ductwork system.

What is a Furnace Blower Motor?

A furnace blower motor is a crucial component of a home heating system that drives the fan responsible for circulating air throughout the HVAC system and into the living spaces of the home.