Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsBlog
appointment lookup logoAppointment Lookup
  1. Repair
  2. Samsung

Samsung freezer door not closing

Common reasons your Samsung freezer door is not closing

The most common reasons your Samsung freezer door is not closing are a bent door hinge, malfunctioning electronic control board or a bad power supply board.

  • 66%

    66% of the time it's the
    Door Hinge

  • 10%

    10% of the time it's the
    Electronic Control Board

  • 5%

    5% of the time it's the
    Power Supply Board

  • 19%

    19% of the time it's the
    Something else

  • Schedule your freezer repair now!

    We can help! Our service technicians have repaired over 400,000 Samsung freezers. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Most common repairs needed to fix a Samsung freezer

    Door Hinge Replacement

    A bent door hinge can prevent the freezer door from closing. The door hinge serves as the pivot point and support mechanism for the freezer door. Typically consisting of two interconnecting plates—one attached to the door and the other to the freezer cabinet—the hinge allows the door to swing open and closed smoothly. When a hinge is bent, the door won’t swing shut properly. Because the door is heavy and will need to be aligned properly, have a Sears Home Services Technician visit your home and fix the hinge when the freezer door isn’t closing properly.


    Electronic Control Board Replacement

    A malfunctioning electronic control board can cause the open door alarm to sound even when the freezer door is fully shut. The electronic control board receives a signal from the freezer door switch to detect whether the door is open or closed. A bad component on the circuit board or corrupted logic can prevent the control board from accurately detecting door position. When the freezer door is not closing or it’s not being detected as closed by the control board, have a Sears Home Services Technician examine the freezer and fix the problem.

    Power Supply Board Replacement

    If the power supply board is bad, the freezer will not power up. The freezer won’t cool and the interior and display lights won’t work. If the freezer is equipped with an electronic door lock, the lock will fail to engage and the door may not close completely. This is because the power supply in a freezer connects the incoming power from your home’s electrical supply to the components inside the freezer. It also sends power from the control board to the freezer. A defective power supply board may also fail to protect the freezer from power surges, potentially causing damage to electronic components like the main control board. If your freezer is not powering up, have a Sears Home Services professional inspect it and replace the power supply board if necessary.

    What to expect when you experience a Samsung freezer door not closing issue

    How is the door not closing problem fixed?

    Correcting most door not closing problems usually involves replacing the door hinge, electronic control board or power supply. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a freezer door that is not closing

    When the freezer door is not closing it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

    What to look out for with a freezer door not closing diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Fridge repair.

    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.


    Curt C, Mount Carmel, IL

    Happy!

    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!


    Lisa M, Sahuarita, AZ

    Freezer repair

    Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend


    Lynwood L, Dayton, TX

    Additional resources to help you fix your Samsung freezer

    freezer-blog-image-78.jpg
    10 Cool Refrigerator Innovations

    If you thought in-door ice makers were fancy, you ain’t seen nothin’ yet. From French doors to antimicrobial drawers, here’s a look at the latest and greatest fridge features.

    freezer-blog-image-79.png
    How do I defrost my freezer?

    While most upright freezers have automatic defrost systems that prevent frost buildup continuously, many chest freezers need to be manually defrosted when ¼ to ½ inch of frost builds up inside the freezer.

    freezer-blog-image-82.jpg
    Kitchen Storage Solutions

    Reduce the amount of clutter in your kitchen with these kitchen space saving ideas. You won’t believe how much stuff you can store!

    Additional possible Samsung freezer symptoms you may experience

    • Samsung freezer display not working
    • Samsung freezer fan not working
    • Samsung freezer leaking
    • Samsung freezer leaking water
    • Samsung freezer light not working
    • Samsung freezer not cooling
    • Samsung freezer not working
    • Samsung freezer stopped working
    • Samsung freezer won’t make ice