Appointment Lookup
646-440-2692
LG freezer door not closing
Common reasons your LG freezer door is not closing
The most common reasons your LG freezer door is not closing are a bent door hinge, malfunctioning electronic control board or a bad power supply board.
66% of the time it's the Door Hinge
10% of the time it's the Electronic Control Board
5% of the time it's the Power Supply Board
19% of the time it's the Something else
Schedule your freezer repair now!
We can help! Our service technicians have repaired over 400,000 LG freezers. We can fix yours no matter where you bought it.
Most common repairs needed to fix a LG freezer
Door Hinge Replacement
A bent door hinge can prevent the freezer door from closing. The door hinge serves as the pivot point and support mechanism for the freezer door. Typically consisting of two interconnecting plates—one attached to the door and the other to the freezer cabinet—the hinge allows the door to swing open and closed smoothly. When a hinge is bent, the door won’t swing shut properly. Because the door is heavy and will need to be aligned properly, have a Sears Home Services Technician visit your home and fix the hinge when the freezer door isn’t closing properly.
Electronic Control Board Replacement
A malfunctioning electronic control board can cause the open door alarm to sound even when the freezer door is fully shut. The electronic control board receives a signal from the freezer door switch to detect whether the door is open or closed. A bad component on the circuit board or corrupted logic can prevent the control board from accurately detecting door position. When the freezer door is not closing or it’s not being detected as closed by the control board, have a Sears Home Services Technician examine the freezer and fix the problem.
Power Supply Board Replacement
If the power supply board is bad, the freezer will not power up. The freezer won’t cool and the interior and display lights won’t work. If the freezer is equipped with an electronic door lock, the lock will fail to engage and the door may not close completely. This is because the power supply in a freezer connects the incoming power from your home’s electrical supply to the components inside the freezer. It also sends power from the control board to the freezer. A defective power supply board may also fail to protect the freezer from power surges, potentially causing damage to electronic components like the main control board. If your freezer is not powering up, have a Sears Home Services professional inspect it and replace the power supply board if necessary.
Why is my LG freezer door not closing?
Problems with door hinges, appliance leveling and a loose or damaged door gasket can prevent the freezer door from closing properly.
Follow these troubleshooting tips to resolve the problem so the freezer door closes.
Level the Freezer Properly to Ensure Proper Door Alignment
When the freezer isn’t leveled properly, the door won’t align with the edges around the door opening.
Follow the instructions in the owner’s manual for your freezer to properly level the appliance so the door closes properly.
Check Door Hinges for Sagging and Damage
Bent or sagging door hinges will prevent the freezer door from shutting properly.
Check the hinges and adjust them as described in the owner’s manual to align the freezer door properly.
Examine the Door Gasket
Check the door gasket for loose spots and damage.
Press any loose spots back into the gasket channel in the door.
If the door gasket is damaged, replace it.
Here’s a video that shows how to replace a door gasket on a refrigeration appliance:
If you’re unable to replace the door gasket on your own or you need help resolving the problem with your freezer door not closing, schedule freezer repair service and we’ll send a service technician to your home to fix your appliance.
What to expect when you experience an LG freezer door not closing issue
How is the door not closing problem fixed?
Correcting most door not closing problems usually involves replacing the door hinge, electronic control board or power supply. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
Sears Home Services recommendations for a freezer door that is not closing
When the freezer door is not closing it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.
What to look out for with a freezer door not closing diagnosis
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
What our customers say about us
With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it
Fridge repair.
Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.
Curt C, Mount Carmel, IL
Happy!
Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!
Lisa M, Sahuarita, AZ
Freezer repair
Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend
Lynwood L, Dayton, TX
Frequently Asked Questions
Repair Freezer Resources
Learn the reasons why your deep freezer is leaking water and how to fix the problem.
Explore these common freezer problems and their likely causes, providing insight from Sears' expert technicians.
Discover why your freezer is only freezing at the bottom with Sears Home Services.
Learn how chest freezers work and how to troubleshoot common problems.
Glossary Terms
A freezer bag is a specially designed plastic bag used for the cold storage of food in the freezer, offering protection against freezer burn and preserving the food's freshness and flavor over extended periods.
A freezer compressor is a vital component of a freezer's refrigeration system, functioning as a pump to circulate refrigerant through the system, which cools the interior by absorbing and expelling heat.
A freezer door gasket is a flexible seal that outlines the edge of the freezer door, ensuring an airtight closure to maintain cold temperatures inside and prevent warm air from entering.
A manual defrost freezer is an appliance that needs to be switched off and allowed to thaw periodically to remove accumulated ice, ensuring efficient operation and storage space maximization.