Whirlpool freezer door not closing

Common reasons your Whirlpool freezer door is not closing

The most common reasons your Whirlpool freezer door is not closing are a bent door hinge, malfunctioning electronic control board or a bad power supply board.

66% of the time it's the
Door Hinge

10% of the time it's the
Electronic Control Board

5% of the time it's the
Power Supply Board

19% of the time it's the
Something else

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Most common repairs needed to fix a Whirlpool freezer

Door Hinge Replacement

A bent door hinge can prevent the freezer door from closing. The door hinge serves as the pivot point and support mechanism for the freezer door. Typically consisting of two interconnecting plates—one attached to the door and the other to the freezer cabinet—the hinge allows the door to swing open and closed smoothly. When a hinge is bent, the door won’t swing shut properly. Because the door is heavy and will need to be aligned properly, have a Sears Home Services Technician visit your home and fix the hinge when the freezer door isn’t closing properly.

Why is my freezer too warm?

Electronic Control Board Replacement

A malfunctioning electronic control board can cause the open door alarm to sound even when the freezer door is fully shut. The electronic control board receives a signal from the freezer door switch to detect whether the door is open or closed. A bad component on the circuit board or corrupted logic can prevent the control board from accurately detecting door position. When the freezer door is not closing or it’s not being detected as closed by the control board, have a Sears Home Services Technician examine the freezer and fix the problem.

How to replace a freezer electronic control board

Power Supply Board Replacement

If the power supply board is bad, the freezer will not power up. The freezer won’t cool and the interior and display lights won’t work. If the freezer is equipped with an electronic door lock, the lock will fail to engage and the door may not close completely. This is because the power supply in a freezer connects the incoming power from your home’s electrical supply to the components inside the freezer. It also sends power from the control board to the freezer. A defective power supply board may also fail to protect the freezer from power surges, potentially causing damage to electronic components like the main control board. If your freezer is not powering up, have a Sears Home Services professional inspect it and replace the power supply board if necessary.

Why isn't my freezer running?

What to expect when you experience a Whirlpool freezer door not closing issue

How is the door not closing problem fixed?

Correcting most door not closing problems usually involves replacing the door hinge, electronic control board or power supply. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a freezer door that is not closing

When the freezer door is not closing it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

What to look out for with a freezer door not closing diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

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