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  1. Repair

Freezer not cooling

Common reasons your freezer not cooling

The most common reasons your freezer is not cooling are a failed compressor, malfunctioning electronic control board or a bad evaporator.

  • 67%

    67% of the time it's the

  • 12%

    12% of the time it's the
    Electronic Control Board

  • 11%

    11% of the time it's the

  • 10%

    10% of the time it's the
    Something else

  • Schedule your freezer repair now!

    We can help! Our service technicians have repaired over 24.6M freezers. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Common freezer repair parts you may need

    Replacing one of these freezer parts may fix your problem.

    Compressor Replacement

    When your freezer is not cooling, a faulty compressor might be the culprit. The compressor's role is to compress and circulate the refrigerant gas within the sealed system, facilitating the absorption and removal of heat from the freezer's interior to maintain cool temperatures. A faulty compressor will result in the freezer failing to cool altogether. Due to EPA regulations governing the handling and disposal of refrigerants, it's essential to enlist the services of a certified technician for repairs. Contact Sears Home Services to schedule a visit, and we'll dispatch a qualified technician to your home to address the issue with your freezer.

    Electronic Control Board Replacement

    If your freezer is not cooling, a faulty electronic control board may be to blame. This component is responsible for receiving signals from temperature sensors within the freezer to regulate its internal temperature. Based on these signals, the control board activates or deactivates various components such as the compressor, fans, and defrost cycle. However, a malfunctioning relay or corrupted logic within the circuit board can disrupt the flow of electric current to the compressor, preventing proper cooling. If you're experiencing cooling issues with your freezer, contact Sears Home Services to schedule a service appointment. Our technician will diagnose and address the problem to restore proper cooling functionality to your freezer.

    Evaporator Replacement

    If your freezer isn't cooling, a malfunctioning evaporator might be the culprit. The evaporator plays a crucial role in cooling the air within the freezer. However, if the evaporator develops leaks that release all the refrigerant from the sealed system, the freezer will lose its ability to cool properly. Replacing the evaporator entails recovering and recharging the refrigerant in the sealed system. Since the EPA regulates the handling and disposal of refrigerants, a certified service technician must handle this repair. If your freezer is not cooling at all, contact Sears Home Services to schedule a visit from a technician who can address the issue.

    What to expect when you experience a freezer not cooling issue

    How do I fix the not cooling problem in my freezer?

    Fixing most issues related to cooling usually requires replacing the compressor, electronic control board, or evaporator. However, since various factors could contribute to the problem, conducting a comprehensive diagnosis is crucial for resolving it effectively. An accurate diagnosis is necessary for determining the extent of the repair needed.

    Sears Home Services offers solutions for a freezer that is not cooling

    If your freezer isn't cooling properly, there could be various reasons behind it. To prevent unnecessary part replacements, we advise having a Sears Home Services expert conduct diagnostic tests to pinpoint the exact issue. Our technicians possess extensive experience in diagnosing all kinds of freezer malfunctions.

    What to watch for with a freezer not cooling diagnosis

    Understanding and diagnosing issues with modern appliances can be tough without the right expertise and training. Trying to fix problems in your freezer without proper diagnostic methods often leads to randomly replacing parts. Appliances, particularly those developed in the last decade, have advanced significantly, with electronic components that are challenging to assess. Repairing the latest appliance models through DIY methods is getting harder over time.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Fridge repair.

    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.

    Curt C, Mount Carmel, IL


    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!

    Lisa M, Sahuarita, AZ

    Freezer repair

    Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend

    Lynwood L, Dayton, TX

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    Common freezer symptoms to look out for

    • Freezer clicking
    • Freezer compressor not running
    • Freezer display not working
    • Freezer door not closing
    • Freezer drawer problem
    • Freezer fan not working
    • Freezer leaking
    • Freezer leaking water
    • Freezer light not working
    • Freezer not turning on
    • Freezer not working
    • Freezer won't make ice