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  1. Repair

Dishwasher not working

Common reasons your dishwasher not working

The most common reasons your dishwasher is not working are a defective electronic control board, damaged user interface control or a stripped wire connector.

  • 50%

    50% of the time it's the
    Electronic Control Board

  • 25%

    25% of the time it's the
    User Interface Control

  • 8%

    8% of the time it's the
    Wire Connector

  • 17%

    17% of the time it's the
    Something else

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    Common dishwasher repair parts you may need

    Replacing one of these dishwasher parts may fix your problem.

    Electronic Control Board Replacement

    If your dishwasher isn't functioning, it might be due to a faulty electronic control board. When the board's internal memory and logic are corrupted, it can freeze up, preventing the cycle from starting or progressing. A malfunctioning relay or electronic component on the board could be the culprit behind this issue. Assessing the board's condition can be challenging. To address this problem, schedule a visit from a Sears Home Services technician to diagnose and fix your dishwasher when it's not working.

    User Interface Control Replacement

    If your dishwasher isn't powering on, a damaged user interface control might be the culprit. This control connects to the electronic control board via a wire harness and sends signals to manage the dishwashing cycle. A faulty power key on the user interface control can hinder the dishwasher from starting up. Additionally, if a key on the user interface control gets stuck, it can halt the cycle, rendering the dishwasher inoperable until the damaged control is addressed. To resolve this issue, consider having a Sears Home Services Repair Expert inspect and replace the user interface control if necessary.

    Wire Connector Replacement

    If your dishwasher isn't functioning, a stripped wire connector might be to blame. There are various wire connectors inside the dishwasher, and if the wires become disconnected, it can prevent the dishwasher from working. It's important for the wires inside the junction box to remain connected so the dishwasher can receive power from the power cord. Similarly, the wire harnesses on the electronic control board and user interface control must also stay connected to ensure the dishwasher operates properly. If your dishwasher isn't working, it's best to have a Sears Home Services Repair Expert come to your home to address and fix the issue.

    What to expect when you experience a dishwasher not working issue

    How to fix your dishwasher when it is not working

    Fixing most issues where the dishwasher isn't working typically requires replacing the electronic control board, user interface control, or wire connector. However, since there could be various reasons for the problem, it's crucial to conduct a thorough diagnosis to address it correctly. Getting an accurate diagnosis is important for determining the cost of the repair.

    Sears Home Services offers these tips for repairing a dishwasher that is not working

    If your dishwasher isn't working, there could be various reasons behind it. To prevent unnecessary part replacements, we suggest having a Sears Home Services professional conduct diagnostic tests to pinpoint the root cause of the issue. Our technicians have the expertise to diagnose all kinds of dishwasher problems accurately.

    What to be aware of with a dishwasher not working diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your dishwasher problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it


    James called to give an estimated arrival time. He was professional and personable. He had 2 professional ideas of the problem and found 1 was correct, but he didn't stop there. He did a thorough check of the appliance. 1 small part was needed. He ordered the part to my house. Fortunately, he was able to schedule for the next week, just before Thanksgiving. As before, he called ahead, arrived and quickly fixed the problem. My appliance is working perfectly.

    Kirsten A, Oxford, PA

    Service Call

    Luke was great. Polite and knowledgeable even though the dishwasher was older than he!

    James G, Hillsboro, MO


    Daniel went above and beyond to fix my dish washer. Very pleasant to deal with.

    Paul F, Hghlnds Ranch, CO

    Additional resources to help you fix your dishwasher

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    How To Fix a Gas Oven That Won't Heat Up
    How Do You Fix a Gas Oven That Won’t Heat Up?

    If you want some practical troubleshooting advice to see if you can fix a non-heating gas oven yourself, you’re in the right place. Carefully follow the troubleshooting and diagnostic advice described below to repair a gas oven that isn’t heating.

    Common dishwasher symptoms to look out for