Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop Parts
Resource
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource CenterGlossary
appointment lookup logoAppointment Lookup
  1. Repair
  2. GE Profile
  3. Washer not starting

GE Profile washer not starting

Common reasons your GE Profile washer is not starting

The most common reasons your GE Profile washer is not starting are a malfunctioning electronic control board, jammed door lock assembly or a faulty user interface.

  • 69%

    69% of the time it's the
    Electronic Control Board

  • 11%

    11% of the time it's the
    Door Lock Assembly

  • 10%

    10% of the time it's the
    User Interface Control

  • 10%

    10% of the time it's the
    Something else

  • Schedule your washer repair now!

    We can help! Our service technicians have repaired over 5,000 GE Profile washers. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    Most common repairs needed to fix a GE Profile washer

    Electronic Control Board Replacement

    A malfunctioning electronic control board can lead to various failures in a washer. This is because the board serves as the brain of the washer, controlling crucial components such as the water valve, drive motor, drain pump, and cycles. If the electronic control board fails, the washer may not power up or display the cycle status. Additionally, it might fail to fill, agitate, spin, or drain. In some cases, a shorted board may emit a burning smell.


    Door Lock Assembly Replacement

    When a washer door lock assembly is jammed, you may encounter difficulty in opening or closing the washer door. The door may not latch properly, leading to issues in starting or completing a wash cycle. The washer might display an error code indicating a door lock problem. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. Additionally, if there is a malfunction, the door lock indicator light may not illuminate as expected. Users might notice water remaining in the drum even after the wash cycle has finished, indicating a potential problem with the door lock assembly preventing proper drainage.

    User Interface Control Replacement

    A faulty user interface control may become unresponsive and won’t allow you to change wash cycle settings or turn the washer on and off. In some failures, only one or two buttons or dials on the interface are affected, but in some cases the entire interface will be completely dead. Cycle status such as time remaining in the cycle won’t display properly on a defective user interface. Control keys or buttons on the user interface may also stick, causing the washer to exhibit inconsistent behavior, such as starting or stopping unexpectedly during a cycle. Error codes may also be present.

    What to expect when you experience a GE Profile washer not starting issue

    How is the not starting problem fixed?

    Correcting most not starting problems usually involves replacing the electronic control board, door lock assembly or user interface control. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a washer that is not starting

    When the washer is not starting it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of washer failures.

    What to look out for with a washer not starting diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your washer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    GE Profile Washer Won’t Start Troubleshooting

    When your GE Profile washer won’t start even though it is getting power, check the control settings to see if the Control Lock is enabled. You won’t be able to start the washer when controls are locked.

    You’ll see the lock icon on the control lit up if the control lock is turned on.

    To turn off the control lock on a top-load GE Profile washer, press and hold the Warm Rinse and Auto Soak buttons simultaneously for 3 seconds. The buttons vary by model so you may need to press and hold the Rinse and Spin buttons on your GE Profile top-load washer.

    To disable the control lock on a front-load GE Profile washer, press and hold the Control Lock or Light-Control Lock button for 3 seconds.

    The control lock icon should turn off when you unlock the controls and you can start the washer.

    If the Control Lock feature isn’t preventing your GE Profile washer from starting, the switch that senses whether the lid or door is shut or locked might have failed.

    A failed timer, main electronic control board, user interface board or motor control board can also prevent the washer from starting.

    Washers with an electronic control system often signal an error code on the display when the washer won't start. If your washer display signals a code, schedule washer repair service and have a Sears Home Services technician fix the cause of the error code so you can start the washer.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Thanks

    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.


    Frank U, Coconut Creek, FL

    Excellent service.

    Pleasant person to work with. He explains things to you.


    Jacklyn J, Bessemer, AL

    Very Professional

    Very professional, thoughtful and knowledgeable I would highly recommend him.


    Marilyn W, Covington, LA

    Repair Washer Resources

    Laundry day just got a little brighter: Enjoying simple chores with a smile.

    Discover how to unclog your washer's drain hose with our step-by-step guide. Say goodbye to frustrating clogs with our expert tips!

    5 min readJul. 01Washer
    Washer won't fill image

    Troubleshooting tips for a washing machine not filling with water. Check the lid, water supply, hoses, and water inlet screens for potential issues.

    8 min readApr. 11Washer
    Image of homeowner dealing with a washer failure.

    Dealing with a malfunctioning washer can be a hassle, but with the right approach, repairs can be straightforward.

    7 min readApr. 08Washer
    How To Fix Your Washer When It Won’t Stop Filling With Water

    Dealing with a washing machine that won't stop filling with water can be a frustrating experience.

    5 min readApr. 03Washer

    Additional possible GE Profile washer symptoms you may experience

    • GE Profile washer leaking from bottom
    • GE Profile washer not agitating
    • GE Profile washer not draining
    • GE Profile washer not spinning