Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Tenant
He was very helpful professional and had a nice uniform on
Wanda A,
Las Vegas, NVRefer repair
Chris was friendly, polite, respectful & extremely knowledgeable. A great sears asset, for sure.
Larry B,
Chino, CAExcellent Service
Justin was knowledgeable and helpful in diagnosing the problem with my washing machine. I appreciated how quick and easy it was to get an appointment for the diagnosis.
Doi N,
Sierra Vista, AZService Technician
Vin did a great job! Was very professional and courteous.
Anthony M,
Johns Island, SCWe love Wayne!
Wayne has been out to service a refrigerator twice. He is very thorough very conscientious very detailed and we thoroughly enjoy him helping us whenever we have a need.
CiM,
Lehighton, PADryer maintenance
Ronnie C came out on 5/22/2025 and did a complete tear down of my dryer. He only had to replace the thermal cutoff which was already replaced by Sears Direct Tech on 05/19/2025. Still under 30 day warranty for same issue. But I had to pay another $129 diagnostic due to first tech not annotating in their system. Ronnie did an amazing job, was courteous, friendly, knowledgeable and so far fixed my heating issue. I have to give Ronnie 5 Stars for his work but ZERO stars for Sears Direct not having the "under 30 day warranty" as stated by first Sears Tech on 05/19/2025 and on my CHAT conversation with Braylon(AI maybe) but I do have in writing no charge was are wanted. I have DISPUTED the two $129 charges, only one was warranted if the heating issue reoccurs.
Tom Z,
Portsmouth, VACorrected oven temperature
The technician corrected my new oven's temperature, which was getting too hot during convection bake cycle.
Claudia W,
Oak Ridge, NCGreat service.
John was great. Figured out the problem quickly and made repairs so no more water leak.
Denise S,
Prescott Valley, AZGreat Service
The customer service from the technician was very professional and knowledgable. A great experience.
Alfred K,
Oak Brook, ILDryer latch
My dryer start/pause button would not work…Seats sent Russell out quickly that same day of my call. He explained, gave me options, n ordered the part. I appreciate d the prompt installation after the part arrived to my house
Barb W,
Blairsville, GA