Repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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  1. great service

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    Job was not completed. the follow up was bad, an appointment was made but not kept we waited all afternoon and no one came or called to reschedule appointment
    Hercules
    June 24, 2021
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  2. Super helpful

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    The technician was friendly and knowledgeable. He explained things as he went and cleaned up after he finished. He was also training someone and kept quizzing the trainee to make sure he knew what to do. Our only complaint was that our appointment was supposed to be for the day before and that technician (different from the one that came the next day) didn’t communicate well. He just kept pushing back the arrival time and then rescheduled us without asking if we were available for the new day ans time.
    GREENSBORO, NC
    June 24, 2021
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  3. No service

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    Service guy showed up with attitude lied caught x3 now Refrigerator still not working???
    BOGATA, TX
    June 24, 2021
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  4. Beat expectations

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    Beat expectations
    POQUOSON, VA
    June 24, 2021
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  5. Great service!

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    The gentleman was on time, courteous and knowledgeable. Thank you.
    VANCOUVER, WA
    June 24, 2021
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  6. Super service

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    Explained all steps, understood the hassle of no fridge/freezer, professional and efficient
    WARRENTON, VA
    June 24, 2021
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  7. Excellent service

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    Prompt courteous and got the job fone
    REDDING, CT
    June 24, 2021
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  8. Poor

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    Poor service, my washer is still broken, I've been getting the run around from customer service unable to find my ticket and unable to schedule a tech back out.
    SEMINOLE, FL
    June 24, 2021
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  9. Quick to Charge, slow to Call Back

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    June 14th the repair man came, stated that my Kenmore needed an new Condenser fan, cost for the repair, $525.00. Returned that same afternoon, replaced the fan in 15 minutes, stated that the correct settings for the temperature should be -2 and 37. Until today even set at -2 and 33 the refrigerator does not cool below 40. I have called 9 times and have sent emails an have not heard a word from anyone, aside from being advised that their scheduling SW is down. Part: $109.00 Labor $381.75. That comes to almost $1,500.00 an hour!
    FT LAUDERDALE, FL
    June 24, 2021
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  10. Had to wait a month for repair to take place!!

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    The most expensive repair I will never make again
    SHAVERTOWN, PA
    June 24, 2021
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