Repair Reviews

Left all the heavy cardboard from the cartons as well as the old tub and liner on my front porch area. Parts arrived May 31 and no repair until June 18. Non-English speaking people make communications 4+ difficult.

Sears has such great service- this was for our washer

The tech came in and assessed the dishwasher with the computer. The computer showed everything was working but he could tell things weren’t as they should be. He then troubleshooted and found another part that wasn’t working properly, so he changed it out and resolved our problem. The dishwasher is now working as good as when we first purchased it .

The repairman actually picked up a modulater from another repairman in order to fix my ice maker. I was impressed that he went to so much trouble to fix it for me.

Took two calls due to part needed to be replaced. Over all service was excellent.

Service was good, the repair was not. Now it is not working at all. Before the repair only the freezer was not working properly, now the whole refrigerator is not working and I have to wait a whole week for the technician to come back.

Tried reaching out to customer service several times about the people who make the service appointments and the laundry room left full of lint. I was told twice that they would check into it and call me back. No calls yet. Will never use Sears repair or shop at a store. No wonder they are shutting stores down and losing customers.

We were given a five hour time window for this repair. Repairman called me, and said "I will be there in 1 hour.:" Appreciated this information as to when to expect his arrival.

Technician seemed to know his stuff and got our stove fixed right away. Very pleased.

The service technicians were prompt, helpful and professional.