Repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

Sort by:
1–10 of 124046 Reviews
  1. Polite and efficient service

    Overall rating

    see details
    Quick and competent.
    OAKLAND, CA
    May 30, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. Highly DISSATISFIED!

    Overall rating

    see details
    This washer is 15 years old and the parts were no longer available. Because our MSP has a 30-day period to allow them to find the parts, we had to wait for that to be up. That was May 10th and we are still getting the runaround on May 29th. No one in customer service will return our calls, and when we do manage to speak with a person and ask for a supervisor; he won’t take our calls!
    ANAHEIM, CA
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  3. Great friendly service!

    Overall rating

    see details
    Andrew was a very prompt repairman.
    COLE CAMP, MO
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  4. Fantastic service

    Overall rating

    see details
    Sears is my goto place to call for all appliance repair
    WALLKILL, NY
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  5. NEVER FIXED ISSUE-called another company to get new idler pulley

    Overall rating

    see details
    Called for washer/dryer cleaning special PLUS said dryer making a terrible squeal & would pay additional cost to repair. I told tech internet suggested bad idler pulley or drum roller and would pay to fix. Said found nothing wrong, probably lint dust, ran it 15 seconds and not as noisy. When did laundry the next day, squeal was back & I had to get idler pulley fixed by another company on 3/26. New tech could tell was pulley by putting hand behind drum where felt black rubber and the pulley. Pulled drum & rubber everywhere on motor, floor of dryer from rubbing. Sears tech either did not pull drum or did not want to fix my dryer-just sweep a little lint and leave. I am upset Sears did not repair.
    HILLIARD, OH
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  6. Excellent service !

    Overall rating

    see details
    Chris was very prompt and pleasant and solved my problem very quickly.
    MAULDIN, SC
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. On time, professional. Jasón went out of his way to make sure my dryer would be fixed

    Overall rating

    see details
    Will be using this service again!
    PLANT CITY, FL
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  8. Good work; nice guy. ;o)

    Overall rating

    see details
    Good service and the guy was nice.
    EL PASO, TX
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  9. Great service for washer

    Overall rating

    see details
    Engineer came and took a look at the washer and provided some suggestions on avoid the problem in the future.
    SPRNGFLD GDNS, NY
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  10. The technician was awesome. It was a monsoon raining profusely.

    Overall rating

    see details
    Used the service Tuesday. Thank you for great Service.
    MIAMI, FL
    May 29, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse