Repair reviews

Quick and competent.

This washer is 15 years old and the parts were no longer available. Because our MSP has a 30-day period to allow them to find the parts, we had to wait for that to be up. That was May 10th and we are still getting the runaround on May 29th. No one in customer service will return our calls, and when we do manage to speak with a person and ask for a supervisor; he won’t take our calls!

Andrew was a very prompt repairman.

Sears is my goto place to call for all appliance repair

Called for washer/dryer cleaning special PLUS said dryer making a terrible squeal & would pay additional cost to repair. I told tech internet suggested bad idler pulley or drum roller and would pay to fix. Said found nothing wrong, probably lint dust, ran it 15 seconds and not as noisy. When did laundry the next day, squeal was back & I had to get idler pulley fixed by another company on 3/26. New tech could tell was pulley by putting hand behind drum where felt black rubber and the pulley. Pulled drum & rubber everywhere on motor, floor of dryer from rubbing. Sears tech either did not pull drum or did not want to fix my dryer-just sweep a little lint and leave. I am upset Sears did not repair.

Chris was very prompt and pleasant and solved my problem very quickly.

Will be using this service again!

Good service and the guy was nice.

Engineer came and took a look at the washer and provided some suggestions on avoid the problem in the future.

Used the service Tuesday. Thank you for great Service.