Repair reviews

Al had to return a week after instaliing the new part, but this time, his work was outstanding

Dryer still isn't working correctly... We need a follow-up visit!

It took several weeks before the parts came to be installed, but the Techs were prompt and very mannerly. After they finished the installed of the part. They cleaned up and were on their way. Great Work

Service Technician didn't really do anything, he didn't take apart the washer and look at the inner mechanics to see if anything was broken. All he did was fill the washer with water and drained it, and manual moved the drum and pushed down on the drum, and said it was fine.

Norman did an excellent job! I have a Samsung refrigerator and so many repair shops wouldn’t even return my call. Called Sears and they sent Norman who really knew how to fix the problem. Bought the insurance plan from him so now I can rest easy should any of my appliances need repairs in the future.

Part was delayed from March 15, 2021 New Dishwasher was approved due to delay Received new dishwasher before repairman came Repairman Charles G did not repair installed dishwasher In fact took part I had been waiting for Charles G does not install dishwashers only repair Charles G suggested me to call a plumber No help at all

They came out when they said they would and fixed my problem. thanks so much!

The service technician ( Tim ) was very knowledgeable and courteous. He was also sympathetic to the situation. This was the second time back in 2 weeks and the refrigerator could not be repaired. We were told that we would receive a call or email to discuss our options for replacement or reimbursement. We have received no such contact. The appointment scheduling is beyond subpar. The first appoint scheduled was fine. We had a second appointment and I took the day off from work. The scheduled technician never arrived, and when I contacted customer service, we were given another appointment adding almost an additional week. This is requiring me to take additional time off work!!! We have been forced to purchase another unit due to the slow response on service. It has been almost 3 weeks and still no resolve. I have spent my hard earned money to have JUNK!! The ratings that are posted do not relate to the technician, but do relate to customer service, scheduling, and the garbage that Sears has sold me

After spending 1 week trying to connect with the warranty department and reporting the issue the soonest appointment I could get was 2 weeks away. The day of that appointment I received a call saying the technician could not come. I was given an appointment 3 weeks away. The technician did come at that time and did fix the refrig. All in all we had no refrigerator for 6 weeks & it was under warranty. Totally unimpressed. I called a local appliance repair company that came the next day. We would have had them make the repair but paying out of pocket to replace a compressor in a refrigerator under warranty did not make sense. The ratings below are for the technician who came, not the company.

Overall warranty is not good. The labor should have been covered as well.