Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Efficient and timely
June 02, 2025
Overall rating

Very professional and diagnosed the issue quickly and efficiently and communicated the options clearly.

Diana L,

Brooklyn, NY
Fast service
June 02, 2025
Overall rating

He is very clean ,his good to repair the fridge he gives the advice after fix it. Thank you

Allen D,

Santa Ana, CA
Ice maker repair
June 02, 2025
Overall rating

He was so professional and helpful and went above and beyond!!

Alicia L,

Woodbridge, CT
Steve k
June 02, 2025
Overall rating

A little expensive

Steve C,

Glassboro, NJ
Washmachine
June 02, 2025
Overall rating

Excellent good service and prompt experience and very friendly and courteous

Craig D,

Correll, MN
Sears serviceman
June 02, 2025
Overall rating

He was very courteous, knowledgeable and efficient. He also explained the home warranty fully and its benefits.

Jane S,

Frankfort, KY
Friendly, quick and efficient
June 02, 2025
Overall rating

We didn't have a very large repair, he came in, introduced himself, fixed the part in 5 minutes and was gone. Overall pleased with how it went.

LC,

Bowman, GA
Victor Saves The Day
June 02, 2025
Overall rating

I had Sears come out 4 times to fix my washer not draining. Ricardo came out the first 3 times, did the bare minimum, and was out the door in 10 minutes. Either a part was ordered, or he couldn't do it without help, or it was fixed (but it wasn't). The 4th time, lead tech Victor came. He took the entire washer apart, cleaned everything out, and found that no parts were broken, the filter simply had to be cleaned. Still, he spent 2 hours going through everything to make sure all was in order and I never had to see Ricardo's face again. Sears, reward employees like Victor. Customers, when Ricardo gets automatically assigned to your appointment, do yourself a favor. Reschedule it (you'll be waiting for something anyways) and request Victor. The job will get done. Now to catch up on 2 months of laundry.

Alex L,

Howey In The Hills, FL
great service!
June 02, 2025
Overall rating

Paul was great! The only comment I have is that his arrival time was off by an hour.

Bill W,

Lawrence, KS
Great Tech
June 02, 2025
Overall rating

The technician installed the parts with no problem. He was very professional. I have no problems with the tech but the way the company schedules appointments is ridiculous. If a tech misses an appointment, you are placed at the bottom of the list instead of being made a priority. So sad!

Vincent T,

Baton Rouge, LA