Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Randall
Randall was Excellent. He was knowledgeable and personable and called ahead of time. Thanks
Sarah H,
Monroe, LAThoroughly checking problems
He carefully checked everywhere looking for the drink of the AC. He still couldn't find it. He's willing to crawl to the crawling space to fix the problem. He's such a nice man. Very polite Thank you.
Yan B,
La Crescenta, CAProfessional
Respectful, nice and professional! I loved the fact that he called me before to see if I was at home and gave me the estimated time to arrive.
Rosa R,
Biloxi, MSFinally a good experience with a technician
Mike is a very knowledgeable technician. He is polite, kind, efficient and actually showed up for all scheduled appointments, unlike the first technician I was assigned. The first technician pulled halfway into my drive, snapped photo of my house and left. I watched him do it.
Anita T,
Jacksonville, NCExcellent
Steven was great. Total professional and very good at quickly diagnosing and fixing the problem. He also had great advice on how to do preventative maintenance.
Gautam K,
Jackson, WYJose n
Jose was respectful and careful with my fridge he also explained what he was doing each step of the way Thank you Jose
Stephanie B,
San Bernardino, CAThank you.
Great. Michael came within the estimated time, explained the issue and provided a seamless experience. Thank you.
John W,
Moorestown, NJPrompt service
SErvice was prompt, courteous, and friendly. Agent explained the problem and fixed it.
Nora J,
Tarzana, CATech review
5 he was very nice and knowledgeable and very friendly
Tamiah M,
Pomona, CADelayed repair
The technician was great. He promptly diagnosed the problem and ordered the part. However, our appointment to install the part kept being delayed even after several calls to find out why. The part arrived at my home 3 days after the technician ordered. As I explained to the call center. Apparently this company uses AI and our appointment kept changing. We went 3 weeks without a washer because no one noted the part had been received. I won't use Sears again.
Lallias B,
Moody, AL