Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8K
Average Rating
4.9/5
Refrigerator service
He only takes 10 menites to check the refrigerator, and that set Practical, he don't do nothing.
Judith S,
Lake Forest, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1723758037415
Not sure how to answer this
My wife was home - I was not home I came as soon as she called me. Maybe it took me 15 minutes, When I got home he was gone. Basically, I would like to know exactly was involved in the maintenance visit !?!? Please can someone advise me Alex D'Atri
Alexander D,
Valrico, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723671814128
David was personally great wasn't the technician for the pur
Very disappointed at Sears' service. They sent someone for servicing my dishwasher who never had his hands on a dishwasher. I've been a long time sears' customer for their home services. Always was happy and always spoke highly. But this time was a disaster.
Afzal K,
Monroe Township, NJCustomer service response - Dear Afzal thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723498097882
Not too good
Unfortunately, he came way before the 1PM-5PM appointment time frame, came with no towel or vacuum (asked if we had one, we gave him one our towels) and brought an attitude. He lives close to us so I understand he wanted to get us in early (8:30-45am). I didn't mind, but I prefer techs arrive at the allotted time and prepared with all their tools. If customers are supposed to have certain items for the techs ready, Sears should tell us. We were under the impression that techs have all their necessary tools to complete the job, we got the washer/dryer bundle for cleaning and maintenance. I'm surprised of the service we got, in a disappointed way. I hope we have a better experience next time.
Gloria A,
Bowie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1723240531954
John was nice but
There was still a ton of dog hair in the folds of the washer door and it wasn't cleaned well at all. Both drums are shiny clean but I could have done that myself. I will never use this company again nor will I recommend you. I will be telling everyone how terrible this was.
Teresa K,
Whitman, MACustomer service response - Teresa , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com Thank you.
Sears Home Services on 1723155341513
Annual maintenance
This was the quickest maintenance check I've ever experienced. He never pulled my refrigerator out to check the fan or back of the refrigerator. He didn't open the refrigerator. He put a yellow and black diagnostic tool on the refrigerator and stated " I was all set". I feel like I was shorted and would like for someone to do a thorough inspection please.
Lalesa D,
Cleveland, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723162295913
Disappointed
I was very disappointed with my Sears Home Service today. Your representative, Jeniel, was very professional and displayed good customer service. However, my concern is with the actual minimal amount of maintenance that was performed. Jeneil spent more time "pushing" the home service plan than in examining my existing washer & dryer. The last time I used your maintenance service the technician pulled the units out of the laundry closet, examined all connection fittings, cleaned (snaked) the dryer exhaust duct, examined outside exhaust flow and ran washer & dryer through several short cycles., & performed a computerized analysis of my systems. None of theses tasks were performed today. Jeneil told me these tasks are no longer part of the maintenance plan now. Have purchased nothing but Sears washers & dryers over the past 50 years because of quality & service. So sorry but it has probably come to an end.
Dave W,
Hilton Head, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723077835495
Repair for Washing Machine
I ordered a technician to check out my LG washing machine, and took advantage of an offer to clean my dryer. The washing machine needs a new motor, and this was scheduled, and the cleaning occurred. I do not know what happened, and the technician seemed to be proficient, but on the first attempt after the cleaning the dryer does not work. The major problem with the service, is that Sears uses "Just Ask Me" to field complaints, and they do nothing, and there seems to be no way to get a response.
Carl B,
Bowie, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722721341120
Maintenance Svc on Washer
Very pleased with the service provided. Both men were very friendly and professional. Thank you to both!
Patricia B,
Boerne, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722458333032
Great Technician
Annually we get great service from Glenn for preventative maintenance of our Sears water softener. This year was no different, except he found out we had the possibility of leak in the system and went ahead and ordered the necessary parts for the fix. He is a very knowledgeable technician for the system who always takes his time to talk with the customer about the system.
Elby J,
Sahuarita, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1722375560451