Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8K
Average Rating
4.9/5
Repair
This was the worst service call. He did the least he could do. He didn't clean the dryer. My husband had to show him how to open it up. Not sure what he did. He never turned the dryer on. If he did he would have heard the sound it was making. But I guess because it was the last day of the warranty, sears didn't want to fix anything. I'm not a very happy customer 😒 Ms Ernest
Diane E,
N Fort Myers, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708564892777
Terrible
Was to clean. Did not open or touch machine. I had alert which he did not fix just told me how to bypass it.
Suzanne Allen,
Roan Mountain, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1708361908588
Maintenance for GE washer and dryer
Isaac brought a trainee with him for the appointment. What a joke. I stayed in the garage with them. They were not going to vacuum out the dryer until I told them to. The only thing they did to the washer was run part of a medium load. Isaac did not listen to my concerns he just told me the noise I heard when the washer was spinning was normal. I was very disappointed. I would like to have a list of procedures for maintenance on a washer and dryer. Very little was done. I do not want those technicians back. Bad
Patty S,
La Mirada, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708134939351
Service on washer and dryer
One of the worst workers I've ever had from Sears, was here 30 minutes even if it was that long. Run the test on washer, the dryer he didn't do much of anything. I've always had them take the cover off dryer and clean out all built up lint, I said something to him about it and he ignored what I said. That's one of the biggest reasons why I'm not renewing my contract for service for my appliances. You can't get nobody to do anything anymore.
David B,
Evansville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1708133515036
Dryer yearly preventative maintenance
My technicians didn't show! It's 5pm. No call, no email and no show! I've been here waiting.
Priscilla N,
North Miami, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708046751033
Lack of knowledge
I dont no repair It. The problema was not resolver. Pay for nothing. I want my money back.
Nilsa O,
San Juan, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1707768415694
Poor
Very little effort. Outer shell was not removed. Not sure how it is possible to clean without removing the shell
Dennis F,
Glenwood, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1707529303625
Poor
I feel very little effort was put into cleaning and maintenance. How can you clean and maintain the appliance if you do not remove the shell? I did not hear a vacuum run
Dennis F,
Glenwood, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707525139124
Kenmore Elite Refrigerator
This technician just open the doors to my refrigerator looked at the manufacture date and said you need a new compressor. He had me sign my name on the cell phone and left. He checked nothing else.
Barbara W,
Greensboro, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517486851
Unprofessional customer service
I was unable to get to my phone in time to immediately make a payment as requested, due to driving conditions in the rain and carrying a toddler. The technician said he would withold work until he was paid showing no patience or effort to be flexible. He kept calling and calling, threatening to leave the job. Will not use this company again.
Ashlyn E,
Templeton, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707267858675