Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8K
Average Rating
4.9/5
Annual maintenance
Not the best service today. Other techs were amazing but today it was just not there.
Val,
CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720046775392
Dryer
Unfortunately, I cannot give a good rating. He was so busy telling me what he could not do; I felt he couldn't do much of anything. He changed the wheels around the dryer drum I guess, but he says it may still squeal a bit if overloaded. Well, he left the wheels, they don't look worn out. But he didn't reattach the vent from the dryer to the wall. He didn't fix the door that is scraping because it wasn't closing properly. he didn't push the dryer back in place, but that is because he didn't attach the vent! Then for washer, I was told he would give a yearly cleaning, and he said no, he was only to check to see if it is running properly which he said it did, but I know it doesn't pull the soap down into the washing machine as it should. I asked him to look at that, but no, he couldn't. And he didn't clean the machine at all. I won't call sears back again. You were once a great company; don't know what has happened to you now.
Vicki P,
Eatonton, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1718918594913
Fridge maintenance
This technician was so rude, disrespectful, & very unpleasant. He had an awful attitude the minute he walked in my front door, felt like I was a disservice to him. Seemed like he was mad at the world, angry to be here, & clearly brought it to my home. He was in & out in 10 minutes.
Sandra P,
Addison, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718832542044
Great employee
He was very friendly over the phone my daughter dealt with them and very knowledgeable looking out for my well-being in my pocketbook good person to have in your company I hope I get them again on my next service call
Juanita K,
Sandston, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1711660702352
Professional assessment
I was pleased to see Stephen this morning. He has been servicing my riding mowers for the past five years. He is always professional, thorough and easy communicator. He did not have a bulb for the headlight, cut he gave me the part so that could replace it. And he showed me how to install the bulb. I would recommend him to my friends who require service to their riding mowers.
Laron B,
Dayton, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1711491799237
Never showed up
Took the day off work to be here...we were tracking as on route...got a text he arrived and then closed the appointment. No call, no text nothing. Completely unprofessional...wish I could give 0 stars.
Rene R,
Warwick, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710547837737
A Contractor Who Does Not Want to Work
Michael visited my home on two separate occasions in response to the same work order. During both visits, Michael greeted me by stating that the work could not be performed. The first time, he stated that the weather conditions were too cold to conduct preventative maintenance. During today's visit, he told me that I do not own a heat pump or mini split as the work order states and since I do not own a mini split he could not perform the work. When I showed him that my home has two heating systems one of which is a mini split, he told me that his company does not work on mini splits, so he cannot perform the work. He then called and spoke with two managers who confirmed the accuracy of the work order and reiterated his role in fulfilling it. Unfortunately, the company states that he is only contractor who services HVAC in my area.
Shanita P,
Dover, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709066153682
Master protection, plan for water heater
You're installer repairman failed to fulfill all parts of the contract. I'd like to have this satisfied.
Robert Bieth,
Prescott, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709066134166
Horrible Service Even worse Technician
James has been to our home 5 times and each time he has came nothing has been solved. When our boiler was not working he told us it was a problem with the tank itself and when seeking external work we found out that was not the case. He also has not ever checked our boiler but just only looked and made a guess which it unacceptable. I don't know how Sears still employs this technician when he never knows what he is talking about and if he is doing this to us who knows how many other customers are experiencing the same problem with him. This man should be fired and not be able to continue to work for Sears. If Sears does not not take action this goes to show how unreliable and useless this company has become starting with its "Senior Technician".
Eva V,
White Plains, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1708628213737
I hate the smell of cigarette 🚬 smoke
He is a smoker. I hate the smell of cigarette smoke. My whole home reeked of cigarette smoke. :(
Michele M,
Brazoria, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708564986966