Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.6k
Average Rating
4.9/5
Marcia W
Mililani, HI, May 2025Mr. Bowman was courteous and did his job. He also arrived within the estimated time. I would rate him a 5. As for getting a repairman to come has been a very big problem. I also have a repair (washer)scheduled for 5/17 that has been rescheduled multiple times (4x). I have been waiting since the last week of March for a repairmen to look at the washer. I have called and the people who are scheduling are not doing good job. They have promised me service but twice, we waited past 5:00 only to be notified several hours later that the washer repair has been rescheduled. The schedulers do not explain why there has been multiple rescheduling done. It would help if your company was forthcoming in saying why the repairs are not being done on time like for example , not having enough repairmen. I also have a horrible experience on the phone being transferred multiple times and not having my problem addressed. Your company needs to offer me some compensation for letting me edit for a month and a half . I am still waiting for servicing of my washer!!!!
Hart C
Redondo Beach, CA, May 2025So today we had the pleasure of a wonderful customer experience with Tho he was knowledgeable informative friendly and professional. 😊👍
Lanny M
Canandaigua, NY, May 2025Completed important maintenance tasks for dish washer, refrigerator, and dryer. Work done completely and efficiently as requested.
Caesar L
Avondale, LA, May 2025Mr. Israel always a pleasant and serviceable person when he comes to my home, always with knowledge and also to help with everything he needs to do.
Joyce B
Aurora, OH, May 2025He was the best. I never had anyone thorough and as nice as him. it was very neat and did everything. The right way. This man deserves a raise and promotion. He's one of the best guys you probably have because all these years I've never had anyone as good as him.
Marjorie R
Brielle, NJ, May 2025Frank was professional, efficient and pleasant. Sets the gold standard for service.
Frank B
Cornelius, NC, May 2025J. Yakariel was absolutely the best. Very professional and friendly, with a dollop of humor.
Clinton C
Kapolei, HI, May 2025Bowman was polite when explaining situation of service to be done.
Nancy Y
Mountain View, HI, May 2025Finally the work finished, Thank you! The Landry machine is working well.
Suzanne W
Circle Pines, MN, May 2025Cal was friendly and informative. He worked efficiently and provided extra feedback to me that was helpful. Fully recommend Cal for future service!