Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8K
Average Rating
4.9/5
I am not happy with the service
I asked to have the refrigerator fully checked out. All the technician did was check the temperature. I am not satisfied with the service.
Lavonne C,
Colorado Spgs, COCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729288365307
POOR service
David arrived VERY LATE. His appointment time was 8 a.m. - 12 noon. He arrived at 1:15 p.m. and spent 5 minutes sitting in his truck, before he called to let me know he had arrived (I have security cameras and I saw him out my front window, to verify his arrival time---he told me that he was on the phone). He only worked on servicing my Boiler for 19 minutes. I have had previous techs work on my Boiler and seen them do a thorough job, which David did NOT do. I asked him about cleaning the cylinders, inside the Boiler and he said he had done so, but he DIDN'T . I can hear EXTREMELY well, and I didn't see nor hear the usual banging of the cylinders , as they are each taken out and individually cleaned and then put back in the Boiler. Nor did I see nor hear him vacuuming the inside of the Boiler, as the other techs have done. He received a call and told the person that called him that he'd be there in 15 minutes... he seemed eager to get to wherever he was going, iinstead of doing a thorough maintenance of my Boiler . I DON'T want him back at my home.
Eunice R,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729211104878
Terrible service!
We were very disappointed with the work that was done. We needed our washer and dryer cleaned because we started to notice stains on our clothes. The washer and dryer in the home are old, been in the house prior to us moving in 3 years ago. We have no idea if it has ever been serviced. We have dogs so we knew there was going to be hair and dirt and that it would be kind of a dirty job since we didn't know if it had been cleaned before. We did not want to take it apart ourselves as we are not familiar with it and did not want to break anything. New appliances are expensive and that is not an expense we can afford right now, which is why we chose this service. I understand the equipment had some stains it is old. When the work was "finished" there was still dirt in the agitator, it look like it was attempted to be cleaned. I didn't get to see the inside before it was put back together so I can only imagine what it still looked like. I asked if the clogged part that I didn't know how to get to was cleared up, because you could tell it was still clogged. He said he got it the best he could and scrubbed and scrubbed. I had to ask how to take the agitator out because I knew I had to go back to unclog it. He told me everything was good, he was paid, and he left. After he left I had to have my husband take out the agitator and it was still clogged and had left over softener and scum left behind. I was able to get it cleaned and clear. Then, we went to use our dryer. He said he vacuumed it and it was good to go. It was broken. We found a piece that was supposed to latch the front of the machine on the floor. We had to fix the front because of that latch and one of the bolts was stripped. On top of that he didn't even connect the vent. We also found a clip on the floor that we have no idea which machine it belongs to. The whole entire reason we chose this service was so we didn't break anything. I can only hope my machines last. Horrible! Do not recommend!
Stephanie L,
Owensboro, KYCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729202585457
Bernard review
Great service. .. very informative when asking questions thorough job when cleaning the dryer
Paula K,
Elmira, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729036986962
Washer regular maintenance visit
Ricky was pleasant but the first time I used the washer after his visit it leaked a lot. Didn't have any problems prior to his visit. Had to reschedule another visit for the leak. Evidently, Ricky hadn't tightened everything up!!!
Carl S,
Coatesville, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729028692561
Very unpleasant and rude
Tried to convince me that I should replace my washer and buy a new one. He asked why do you want to spend so much money on an old machine. I thought it was very rude. I would give him a -score if I could.
Sharon M,
Irvine, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728941862667
Service
He called me and asked me was I having a problem with refrigerator. I told him no. I asked him was he going to do. He said probably clean the coils and could I move it forward and was thing's on top. I answered yes to both questions. I asked when I made the appointment what was the maintenance schedule. He stated all he was going to do was clean coils. Said he could show me. I told him I could clean coils. So he never came to house. I thought he would make sure it was running correctly and check temperature and ice maker and install new water filter. I need another technician to come out truly service this refrigerator. Do not send this same guy out here. Need supervisor to contact me or customer service.
Kevin M,
New Castle, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728942317325
Horrible person
This man was horrible. Very rude to us. He tried to sell an extended warranty and told us to lie about weather things were in working order. Also gave me his card and said he did side jobs if we ever wanted him to come back. He was very aggressive wanting us to spend more money to fix this old refrigerator than it would cost to by a brand new one. We asked him to leave. Then he sat in his car out front of our house for quite a while. I have his card for side jobs if you would like it
Cheryl M,
Castro Valley, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728509343862
Washer's problem isn't solved
It has been taking 2 months back and forth visiting by 4 techs but still can't solve the problem of my washer. The parts of the washer have been ordered 2 times and I was told they were not the ones it needs. The techs came and gone 4 times. But no one told me what is going on.
Larry L,
Secane, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728510587462
Washer Broken
Our Washer is still not fixed. The repairman came by and adjusted the balance underneath the washer. But the vibration and constant pounding during the spin cycle is still broke. The inner tub is very loose and loose. Can a repair person come by and do I need to set up another appointment?
Dan S,
Erie, COCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728423757946